Support Engineer - SQL, MySQL, Linux, Ubuntu

Edengrove Consulting Limited
08 Mar 2018
17 Mar 2018
Contract Type
Full Time

Support Engineer – SQL, MySQL, Linux, Ubuntu

Technical Skills Required

Knowledge of the following is required or advantageous;

  • SQL (preferably MySQL) – candidates should be comfortable with using SQL to diagnose and rectify database issues on live customer deployments.
  • Linux / Ubuntu – working knowledge is required.
  • Application Support and Troubleshooting – experience in diagnosing problems in a customer-facing role is required.
  • HL7 – knowledge is desirable.
  • Networking – knowledge is desirable.
  • VMWare – knowledge of VMWare or other virtualisation environments and tools is desirable.
  • Resilient, real-time architectures – experience in resolving problems with such solutions is desirable.
  • Microsoft Word – an ability to create logical and well-constructed documentation is required.

About the role

The responsibilities of the Support Engineer role include, but are not limited to:

  • Responding to customer support enquiries, resolving them or passing them to an appropriate owner and tracking them through to completion.
  • Ensuring that the response SLA committed to customers is met.
  • Following Company processes, and taking an active role in process improvement, to ensure personal and team deliverables meet the right level of quality and are timely.
  • Potentially taking up to a quarter share of the out of hours support duty rota if team structure requires it.
  • Contributing to the development of user guides, technical designs, implementation and support procedures and other technical documentation.
  • Where support duties require, there will be occasional travel to customer sites across the UK and potentially overseas.
  • Seeking continuous improvement in the product through participation in development and test processes and actively providing feedback to the development team.

This full-time position will be based at the Wokingham offices.

About the company

My client is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Their mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Uniquely providing a whole hospital platform that can deliver electronic observations, handover, task management and clinical assessments. Accompanying governance and escalation management integrates essential patient safety safeguards.

Company culture is clinically-led, centred around patient care and providing quality solutions and support to our customers. Offices are in Wokingham, UK, with customers across the UK and overseas.

Non-Technical Requirements

In addition to demonstrating strong technical skills, the successful applicant will:

  • Hold a full UK driving license.
  • Possess excellent English written and oral communication skills.
  • Be self-motivated and able to work with minimal supervision.
  • Quickly learn new technologies and skills, with a clear focus on results.
  • Plan work activities in a logical and clear manner.
  • Collaborate effectively with customers and colleagues both in person and by phone, email, and other collaborative tools.
  • Be patient and helpful with customers and colleagues.

Salary and Benefits

Salary for this role is negotiable.

All staff members receive the following benefits package:

  • 23 days of annual holiday, plus public holidays.
  • An opt-in company pension scheme, with employer contributions up to 4% of salary.
  • An annual company bonus, the value of which is determined based upon company success and outlook and personal performance.
  • Travel expenses related to customer activities

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