Community Manager

Dg Partnership Ltd
08 Mar 2018
17 Mar 2018
Contract Type
Full Time

Community Manager - £26-30K - Leeds

About Avenue HQ:
Avenue HQ was founded in 2016 in Liverpool, UK. The company pride themselves on being a community driven business created for and facilitating a driven business community. Since conception, they have made big strides and continue to place ourselves at the forefront of the new working movement. They are a company that is evolving every day in response to our members and their constantly changing needs. It is that community which is truly at the heart of everything they do - they believe in creating inspiring environments where individuals, businesses and cities can thrive. From the minute you attend one of Avenue HQ's events, use a space for a meeting, become a member or even visit one of their hospitality venues you're invited into the fold and become part of the progression. They strive to offer much more than just workspace; their organisation reaches far beyond any of our four walls and they aim to support and nurture businesses as they graduate through Avenue HQ's plans and grow with them.

Job Overview

Avenue HQ's Community Managers are leaders. They get the very best out of the team and the business while managing every aspect of their home site, with the customer at the heart of every decision. They take complete ownership of their home site from finance to culture and understand that the buck stops with them. They are responsible for managing the deliverance all operational activities in relation to the site; sales, marketing and events. They are innovators - constantly striving to better the company's offering. They have killer attention to detail and truly care about every member, employee and customer. They do whatever it takes to get the job done - and crucially inspire and instil this within others. They are key to promoting an exceptional working environment in their home site in response to the needs of members, delivering results above and beyond every single time.

Key Attributes

  • Natural leader - previous experience of facilities, events and people management is a must
  • Knowledgeable - an understanding of the commerciality of services and how that aids the business as a whole, experience with an electronic room booking or reservation system would be advantageous
  • Confident - working both independently to make decisions but also within a team, able to support and collaborate
  • Charismatic - able to maintain and embody being the face of the estate while retaining hold behind the scenes, strong organisation and time management skills are a must
  • Detail obsessed - able to keep the customer at the forefront of every decision, looking every day at the estate and the offering with a fresh and critical eye to instil positive changes
  • Accountable - for every area of the estate, you will be organised, enthusiastic and results driven
  • Approachable - you will be the first port of call for any issue from both customer and staff alike, people know if they approach you with an issue it will be dealt with quickly, calmly and effectively
  • Direct - with a confidence that comes from being resolute and knowledgeable of every aspect of the business


  • Day to day operational running of home site overseeing all areas, delivering the product to members
  • Instilling high standards in all staff and ensuring standards are maintained across the site
  • Taking ownership of sales targets as agreed by Head Office and ensuring they are met
  • Managing Community Associates in home site; Hospitality & Events, Marketing & Outreach and Member Services
  • Ensuring staff and member retention in line with set targets
  • Managing long term campaigns across home site in line with company culture
  • Responsibility for maintenance issues and upkeep - liaising with the necessary contractors on all levels to ensure jobs completed to a high standard
  • Chairing daily 9am site meetings to organise and coordinate daily delegation of duties
  • Holding regular staff check in and sales meetings to plan and monitor site performance
  • Constantly challenge processes and practices to improve service and performance across site
  • Complete viewings for prospective members and complete full onboarding process
  • Manage site Xero account and ensure payments and invoices received in a timely manner
  • Take lead on upkeep and maintenance of communal areas
  • Producing and maintaining order schedules for ancillary products for site
  • Produce monthly report on Sales and Site Performance, as well as monitoring and reporting on all activities related to the site
  • Work to support and collaborate with international colleagues, head office and development team to grow Avenue HQ

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