Fine Jewellery Manager

Harding Retail
London (Greater)
08 Mar 2018
17 Mar 2018
Contract Type
Full Time
Sales Consultant onboard Cruise ships - Luxury

Harding Retail are recruiting for our high-end luxury jewellery division on Cruise Ships.

We are seeking candidates with lots of personality and a natural ability to connect with Cruise ship guests. Previous experience in a one to one sales role, is required, further training will be provided for any 'diamonds in the rough' that show real potential. Products are high value, therefore a professional manner and outstanding customer service approach are essential, as well as the ability to work across different platforms, such as presenting (selling from the stage), in-store, networking and in social situations.


- Sales role within busy boutique on board a cruise ship selling jewellery and watches.
- Advising customers on all aspects of jewellery and diamonds and working with them to find beautiful Jewellery and watches as well as general jewellery.
- Liaising and networking with customers instore, out and about on the ship and on tour.
- Handling high value goods.
- Overseeing a for a team of sales associates and responsible for closing any sales they are involved in.
- Undertaking general front of house duties, housekeeping, merchandising and display.
- Providing customers with expert knowledge in the field of modern jewellery manufacturing and diamonds.
- Using a variety of tools to generate customer foot fall into the boutiques such as advertisements, having a strong TV presence, live talks and seminars and grand unveilings.
- Creating an outstanding customer experience.
- Booking in diamond viewing appointments and guiding customers through selections
- Generating advertising content, updating promotions and responding to customer feedback and reviews.
- Managing and organising stock control, using the stock management system and taking regular inventory.
- Meeting designated sales targets.

Knowledge of diamonds and precious metals is desirable, but a commitment to learning and development, as well as an outgoing attitude, is equally valuable. Above all - this is a high-calibre sales role, requiring an instinctive and determined sales professional, so please ensure this is demonstrated in any cover letter and CV for the position.

As a busy Cruise ship retail concessionaire, the sales role is varied and interesting. Experience of negotiation and sales within a luxury brand would be beneficial, as customers often walk in and require an investment of time and attention. Networking, connecting and confidence are therefore an important aspect of the role, as well as knowledge of travel, luxury retail, gemstones and Jewelry.

In return, successful candidates can benefit from a friendly working environment, meet interesting people, travel and future development opportunities.

To apply, please send CV, with cover letter detailing suitability. Applications without a cover letter will not be considered, as this is a sales position. Please do not apply unless you can provide a cover letter.


- Minimum of 4 years retail experience
- Natural sales ability and flair for one to one communications.
- Able to qualify sales enquiries and leads within luxury environment
- Confident and dynamic, an excellent listener with lots of patience
- Good attention to detail, written and verbal
- Proven experience in a customer facing, retail or sales environment
- Aptitude for learning and retaining of information
- Ability to organise and prioritise
- Professional manner and well presented
- Previous experience in the luxury sales sector
- Knowledge of diamonds, qualifications in Gemmology, Diamond Grading Diploma
- Proven sales track record in targeted role


- Good maths skills, and experience with stock control and merchandising
- Stock control and merchandise handling experience
- Experience within jewellery manufacturing
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