IT Support Analyst (Office 365, TCP, IP, AD, SQL, CISCO, Powershell)

East Midlands Technology
Bestwood Village
08 Mar 2018
17 Mar 2018
Contract Type
Full Time
An excellent opportunity exists for an I.T. Support Analyst to join a dedicated IT team in providing an exceptional level of service to a wide variety of users. The role is with a company undergoing fast expansion into Europe.

The primary responsibility of the IT Support Analyst is to handle calls to the IT Support Desk, providing support by answering queries over the telephone, via email and face to face. The department's customers consist of retail branches, warehouse and Head Office personnel as well as home users and remote offices. You will be supporting a broad range of systems including EPOS terminals and related hardware, desktop/laptop hardware, hand-held scanners, Cisco networking equipment and back office systems. You will take ownership of all calls and problems reported to you, ensuring they are resolved within SLAs and escalated where necessary.
Other day to day duties include proactive system checks, Active Directory and server administration, account maintenance and system documentation. There will also be plenty of opportunities to assist in project work which often involves implementing bleeding edge new technologies.

Essential experience & skills
• University Graduate or 2+ years in a Windows support / helpdesk role
• Thorough understanding of Windows 7, Windows 8, Server 2008 R2/2012 R2, Office 2013 / Office 365
• Basic understanding of Networks (TCP\IP, WAN, LAN, ADSL, VPN)
• Show a keen desire to learn new technologies
• Natural problem solver
• Desirable experience and skills (Not essential but beneficial to your application)
• Experience administering Active Directory / File Systems
• SQL query writing against Oracle or MS SQL databases
• Reporting Services/SQL Server Integration Services
• Programming knowledge
• Exposure to Microsoft Exchange 2013, SCOM, SCCM, SCSM…
• Troubleshooting Cisco switches, routers & access points remotely
• Citrix Xenapp 7.6 support or Remote Desktop Services 2008/2012
• SharePoint Exposure
• Experience working with Windows Server 2008 R2/2012 R2
• PowerShell exposure

Key Accountabilities
• Attempt to fix issues first time. If the issue has to be escalated, maintain ownership of the problem
• Ensure all queries raised to the helpdesk are resolved in a timely and professional manner
• Assist with the development and administration of IT technologies and communication systems
• Assist Systems, Development, Networks Support Specialists and office staff as required

Personal Attributes & Skills
• Integrity and Honesty
• Flexible approach
• Open and respectful with others
• Willingness to take on big challenges
• Passion for technology
• Accountable for commitment, results and quality
• Confident and friendly over the telephone and in person

• Recent Bachelor's Degree or equivalent work experience
• Technical certifications an advantage (A+, N+, MCPs)
Special requirements/Additional Information e.g. Language Skills
• Full UK Driving License
• The ability to converse in another European language such as French, Flemish, Dutch, Spanish, Portuguese or German would be an advantage but not essential.

Reed Specialist Recruitment Limited is an employment agency and employment business

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