24/7 Network Support Engineer
About the role
This is great opportunity for a 24/7 NOC Engineer to join a rapidly growing team and business unit. The role offers opportunity to further develop your skills and also gives a great chance of progression in your career if this is something you desire. The role be on a 4 on and 4 off basis.
About Capita | Updata
Capita Updata is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions.
We provide a range of networking and connectivity services to public and private sector clients and have a reputation for excellent service combined with an innovative approach to achieving best value for its clients. We have a strong reputation across the public sector as a provider of IT networks that help schools, councils and health bodies deliver improved services.
What you will do:
Log incoming faults on our system (BMC SDE Call Management Software), carry out initial diagnostics and look to resolve 95+% of all faults and requests.
Work within strict SLA's to provide our customers with a timely resolution.
Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff.
Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly
Configure and troubleshoot faults on our Switches, routers, Dslams and modems (Cisco, Alcatel, Adtran, Actelis, HP, Extreme, Zhone)
Log and manage circuit faults (ADSL, SDSL, Ethernet, NGA, MPF, SMPF) on our third party suppliers systems.
Your experience will include:
- Proven customer service/helpdesk/NOC experience
- Excellent communication skills
- CCNA or relevant IT network certification (CompTIA N+)
- Experience supporting SIP and/or VoIP
- Experience working in an ITIL environment and adhering to strict SLA's
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, Shift allowance, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.