Customer Onboarder

Access Group
08 Mar 2018
17 Mar 2018
Contract Type
Full Time
Who are Access?

At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from Education, Hospitality and Manufacturing to not for profits and more.
We are on the lookout for a talented individual to join one of our most recent acquisitions, ProNett, as an On-boarding Consultant. ProNett is a provider of cloud-based property maintenance software in the UK Hospitality space.

Onboarding Consultants are responsible for ensuring that customers realise the potential of their partnership with Access through excellent service and provision of great, user friendly software applications. The focus of the role is to provide an excellent customer experience from the point of order and through the life time of their relationship with Access. This includes setting up, training and launching customers with their new software as well as delivering additional consultancy and services to help existing customers.

What will the role entail?

The job will consist of a few main areas
-Onboarding new customers and implementing their software remotely and occasionally on customer site.
-Managing concurrent projects simultaneously and hitting deadlines of customer go live
-Managing the relationship with customers
-Training administrators to use the system
-Production of high quality collateral including video tutorials and training documentation
-Continual improvement of processes to ensure our service develops on an ongoing basis

So what are we looking for?
-Excellent phone manner and customer service skills
-Be able to build strong relationships with external and internal customers
-Previous experience within hospitality or facilities management would be an advantage
-Good organisation and time management skills, this role will involve working to tight deadlines
-Full clean driving licence, this role will involve some travel to customer sites

What can Access offer you?

Access can offer you a fantastic working environment with genuine progression opportunities. The culture at Access is very much work hard play hard and employees are fairly rewarded for the work they put in. Monthly and quarterly meals out with the wider team are common celebrations as well as an annual trip to Spain for all members of staff!

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