This is an excellent opportunity to join an industry leading company in their ICT division as Application Manager/Specialist
This is a challenging role which will provide an exciting career path for a dynamic forwarding thinking individual with a strong technical development background joining the ICT team.
To maintain and develop the business’s bespoke Service Management System/s (SMS).
To design, implement and test changes to the SMS/s as agreed with relevant stakeholders.
To spearhead continuous improvement of the SMS together with all stakeholders to provide a stable platform for business operations.
Lead on systems integration by building, enabling and maintaining interfaces.
Documentation of all processes.
Day to day management of the SMS/s - support, queries, training of staff, trouble-shooting
Link between the business process owners and the SMS - coordination of all business requirements in relation to the SMS and the stakeholders in the business.
Responsible for translation of business requirements and requests into workable and stable solutions within the SMS for the organisation.
Ongoing development of the SMS as required, and implementation of continuous improvement to refine and enhance business processes.
Experience and Knowledge Required:
Knowledge of Service Management System principles essential
Previous SMS experience within a service delivery organisation essential
Excellent business analytical skills essential
Programmatic approach to system configuration/management and maintenance
In-depth knowledge and understanding of programming logic in order to oversee any requirements
Knowledge of Process control and management - full understanding of complex processes to deliver the desired outcome for the organisation
Essential: XML messaging
SQL query /stored procedure writing
Relational database understanding
Concepts of database/data validation and cleansing
Remuneration and Benefits:
Excellent remuneration package dependent upon qualifications and experience.
Please contact Alex to discuss this opportunity in more detail.