Store Manager - Gravesend - Up to £26,000
To lead, motivate and develop a team to maximise the sales potential of the store and to meet and exceed customer expectations. To professionally represent american golf, upholding its aims, mission and values; operating in line with company procedures, policies and relevant legislation.
Key Tasks:?Sales and Customer Service
Ensure the GAMES sales process is effectively executed in store:
- Ask Questions
- Sell Essentials
Drive excellent standards of customer service in store through coaching weekly, in line with the GAMES sales cycle.
Maintain knowledge of new and ongoing trends within the golf market and identify competitor activity; suggest ?proactive business steps to maintain competitive edge, providing feedback to Regional Sales Manager and taking ?action as appropriate.
Drive the team to achieve store targets and KPI’s - Sales, Margin, Average Transaction Value (ATV), Items Per ?Basket (IPB), Net Promoter Score (NPS).
Proactively seek feedback on store performance and develop a culture of continuous improvement.
Confident in solving customer problems quickly and effectively.
Develop and maintain strong working relationships with 'internal and external customers’.
Providing our customers with the right golfing knowledge and products so that every customer leaves inspired to ?enjoy their game. ?
Responsible for the compliance of all Company policies, procedures, guidelines and checks e.g. Store Routines Checklist, Health & Safety, Fire Safety, Security, Stock Management, High Value Stock Checks (HVSC), Cash Handling, Stock Transfers, Trade-In, Loan Clubs, Banking etc.
Accurately analyse store data to make informed decisions.
Manage shrinkage in store; deliver stocktake results in line with Company expectations.
Reduce the risk to stock through vigilance on refunds, mark downs, returns and voids.
Demonstrate effective time management, planning and organising skills in regards to daily, weekly and monthly ?store tasks. Forward plan and demonstrate flexibility to deal with special events e.g. peak trade, sale, promotions, ?product launches, truck days, floor moves etc.
Understanding and operation of the Navision system.
Manage store P&L including wage budgets in line with agreed targets.
Compliance with and effective execution of retail merchandising principles including, replenishment, barcodes, ?pricing, POS, housekeeping etc.
Ensure services are competently offered by trained personnel and operated in line with Company standards and ?health and safety requirements e.g. club fits, repairs and re-gripping etc.
Motivate, lead, coach and drive the team to achieve store objectives.
Effectively communicate Company and store information through daily briefs, task lists, team meetings, scorecard ?reviews etc.
Make effective, proactive, recruitment decisions in line with Company recruitment process.
Induct and train all staff members efficiently and encourage the personal development of team members, utilising ?in house training platforms.
Effectively delegate tasks, encourage individuals to develop and increase their knowledge ensuring a multi skilled ?team.
Manage team performance, identify and promote good performance and effectively deal with under-performance.
Ensure all staff are appraised in accordance to company guidelines, conduct 1:1’s to drive performance.
Drive company initiatives and continually reinforce the customer proposition with the team.