Customer Services & IT Helpdesk Administrator

08 Mar 2018
10 Apr 2018
Contract Type
Full Time
Customer Services & IT Helpdesk Administrator. Pertemps Recruitment are recruiting for a Customer Services Administrator to work in a new role within a successful training company in the Derriford area of Plymouth. This is a great opportunity to work in a busy and varied office role, in a professional team and a great modern office environment.

As the Customer Services & IT Helpdesk Administrator your job will be to take calls and be the first point of contact within the customer services help desk function. Therefore you will need to be a confident IT software user and you will manage all the procedures related to the identification, prioritisation and resolution of issues and you will monitor and co-ordinate and provide assistance where required.

As the Customer Services & IT Helpdesk Administrator you will answer the customers questions, applying knowledge of computer software, hardware, and procedures. You will assist the customers with diagnostic procedures, using diagnostic software and following instructions. You will determines whether a problem is caused by hardware, for example routers, printers or cables and talk with co-workers to research problem and find solution. You may also work as an in-house consultant researching alternative approaches to internal use of software and hardware, keeping the company's ICT up-to-date and in line with budgets and objectives.

This is a permanent position with a salary of £16,300, to be reviewed on completion of the probation period. 9am to 5.00pm Monday to Friday. Free parking and benefits including pension and holiday.

To apply please click and submit your CV in a word version or contact Pertemps Plymouth.

IT Helpdesk Administrator Customer Services

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