Engineering Technical Support Technician - OX

Premier Engineering
08 Mar 2018
18 Apr 2018
Contract Type
Full Time

ROLE- Engineering Technical Support Technician

LOCATION- Henley-on-Thames

TERM- Permanent

SALARY- £21,000- £23,000 per annum (depends on experience)

My client design and manufactures a range of mechanical equipment, and they are looking to take on a Technical Support Technician, on a permanent basis, in the Henley-on-Thames area.

The Technical Support Technician will ideally have the following attributes:

  • Knowledge of Mechanical Engineering / Plumbing or similar technical experience would be ideal
  • Previous experience working within a customer focused role i.e Support, Solutions, Service positions would be ideal or have the desire to work within this position
  • Good problem-solving skills
  • Excellent communication skills both verbal and written
  • Excellent customer service skills
  • The ability to work well alone as well as part of a team

The Technical Support Technician role will involve:

  • Providing excellent after sales service for the companies' product range
  • Providing tech support and technical advice to customers
  • Taking spare orders for spare parts
  • Ensuring all required information is entered on to the CRM system
  • Answering customers questions regarding a variety of matters (availability, product selection, performance and cost)
  • Answering calls that are made to the enquiries line regarding pump products
  • Reporting any customer concerns to the Customer Relationship Manager
  • Maintaining excellent knowledge of the company's products

If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.

Premier are acting as an employment agency

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