2nd - 3rd Line VDI Engineer

08 Mar 2018
07 Apr 2018
Contract Type
Full Time
2nd - 3rd Line VDI Engineer

Location: Chatham, Kent.
Salary: £25K to £35K per annum basic pay, depending on age and experience
Contract: Full time, permanent.

About us

Thintech is a local IT company specialising in Virtual Desktops and offer high quality Consultancy Services and 3rd and/or 4th level technical support contracts at competitive rates.

We are looking to expand our team of highly skilled individuals to include additional skills around design and architecture relating to the Virtualisation Technology stack. We are looking for someone who is strong in Microsoft Server, Remote Desktop Services, Citrix, Hypervisors (VMware, Hyper-V, XenServer), Networking with Experience in Office 365.

About the role

The role will cover a growing number of clients with Virtualisation requirements specifically in the installation and support. It is essential that the selected individual also have recent knowledge of working with and supporting the above technologies.

The right candidate will have good experience in working with other service providers and must have excellent customer facing skills with a minimum of 5 years+ experience in a similar field.

Duties and responsibilities

- To provide technical support and guidance to our customers, technical services, sales and business development teams.
- To be familiar with, and follow documented procedures and working practices relevant to the job.
- To assist the management team with IT projects as and when required.
- To be able to fully document technical solutions.

Personal Responsibilities

- Positive attitude and excellent verbal communication skills, with both internal and external customers.
- To have the ability to take control of the customer issues to ensure that the right resolution is agreed and actioned.
- To be versatile, adaptable and approachable to meet business objectives.
- Demonstrable autonomy and the authority to make and implement own decisions.
- Focused on results.
- To be able to prioritise issues and objectives based upon commercial and technical reasoning.
- To have a high degree of attention to detail.
- To have excellent time management skills.
- To be smartly dressed and punctual at all times.
- Must be willing to travel throughout the UK.

Other responsibilities

- To self-study to increase your learning of technical solutions and maintain levels of certification.
- To recommend changes to ISO procedures and processes.
- To adopt the health and safety guidelines as per Thintech's contract of employment, training and any other guidelines given.


- Educated to degree level or similar in a computer related field
- Citrix CCA
- CCNA (Desirable)
- CCP-V (Valid), CCE-V (Desirable)
- VMWare VCP (Desirable)
- Minimum of 5 years' experience in a technical engineering role

Working conditions

Thintech Limited will be flexible to allow working from home when not on client sites. Travelling to client sites is expected so candidates own transport is required. Overnight stays could be likely however all hotel and traveling expenses will be covered by Thintech Limited.

Physical Requirements

Standard hours are from 9am to 5.30pm with one hour for lunch.

Thintech Limited operates on a 24*7 basis for some of our customers and engineers/consultants are expected to work on a rotation basis to cover these contracts. You will therefore be required to work as part of this shift rota and a small additional weekly retainer fee, plus additional monies if called upon to attend issues out of hours will also be paid.


- £25K to £35K per annum basic pay, depending on age and experience.
- Overtime: Weekdays (time and third), Saturdays (time and half), Sundays and Bank Holidays (Double-time)
- 25 Days Holiday per year running January to December

If you feel you have the skills and experience required for this role then apply today!

Keywords: IT Engineer, VDI Engineer, Virtual Desktop infrastructure, Virtualisation, Virtualisation Technology stack, Virtualisation technology, Infrastructure Engineer, 2nd Line, 3rd Line, Citrix CCA, MCSA, CCNA, CCP-V, CCE-V, VMWARE VCP, Microsoft Server, Remote Desktop, Citrix, VMware, Hyper-V, XenServer, Networking, Office 365

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