Technical Support Analyst –Craigavon– £27,000 to £32,000 DOE

Reed Technology
08 Mar 2018
10 Apr 2018
Contract Type
Full Time
Technical Support Analyst –Craigavon– £27,000 to £32,000 DOE

REED Technology Belfast are proud to partner with one of the most forward thinking and innovative Manufacturing Organizations based in Craigavon.

Due to vast growth within the organization, our client requires an experienced Technical Support Analyst to join their excellent team. The role will see the successful candidate working on unique products, based in an extremely fast paced environment and facing multi-disciplinary challenges.

This is a stand alone role with the successful candidate reporting to the IT Manager who is based in the UK.. This is a key role within the organization and will involve the following responsibilities:

• Provide technical support that may include PC end-users, telco, server, signaling, and/or mainframe applications, as well as technical advice, guidance, and informal training on hardware and software.
• Monitor technical solutions for exceptional-based events or indicators.
• Troubleshoot and restore routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
• Perform root-cause analysis and develop checklists for typical problems, as well as recommend procedures and controls for problem prevention.
• Assist in the installation and rollout of new technology solutions.
• Maintain a knowledge database to enhance the quality of problem resolution
• Operations and monitors enterprise data center computer and peripheral equipment network, tape libraries, and storage area metrics.
• Drives closure to open IT operational issues within problem and change system.

Experience required
• Previous experience of working within a technical support function including 1st, 2nd and 3rd line
• Experience supporting Microsoft Windows 7 and Windows 10 clients, Windows 2008 and Windows 2012 servers utilising Active Directory.
• Knowledge of structured networks.
• Structured approach to work
• Excellent problem solving skills
• Detail orientated
• Ability to work unsupervised
• Flexibility
• Educated to GCSE standard or equivalent

This extremely important role within the organisation offers excellent career progression, training and an attractive salary & benefits package.

If you meet the above criteria, want to join a growing team and are looking for a new challenge then this is the opportunity for you.

To apply please contact Niall Lennon on 02890330604 or via email: for an initial confidential discussion.

Reed Specialist Recruitment Limited is an employment agency and employment business

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