3rd Line Support Technician

Armada Consulting Group
08 Mar 2018
15 Apr 2018
Contract Type
Full Time

My client is a market leading provider of third party IT and Telco services as well as comprehensive technical solutions and support facilities into a wide array of industries across the UK.

The ideal candidate will have extensive experience as a 3rd Line Technician with either MCITP or Cisco CCNA and Telecom and Broadband Experience using WLR3 as well as the ability to develop and implement solutions independantly

Please note that a basic CRB check is required for this position

Job Responsibilities:

* The role is centred on the support and configuration client equipment and services, this will include desktop PCs, Servers, printers, BT phone lines and Broadband services
* The work will be predominantly be on Microsoft Windows 7 and Windows 10 machines, MS Server 2012 and Server 2016. Exchange and SQL experience could be useful. BT Openreach WLR3 system
* Installation, service, repair & break/fix of HP & Dell Desktops & Servers.
* Installation, service, repair & break/fix of DSL & Lease Line Circuits and associated hardware.
* Diagnosing, Trouble-shooting and resolving IT issues on or before time in line with agreed SLA’s via both remote Telephone support and on site.
* Checking & Monitoring client servers and backups and responding to flagged failures.
* Installing service packs and critical updates onto managed client servers in and out of hours.
* Delivery & Deployment of Microsoft Products (New Install’s & Migrations)
* IT Systems & Network Auditing to assist the Technical Support Team & Sales Opportunity Identification.
* Domain Name Management, Transfers & DNS Control.
* Managing & Maintaining the Hosted Network & Systems Monitoring Application.
* Managing and resolving Broadband performance and failure issues.

Skills & Experience:

* Microsoft Certified IT Professional (MCITP)
* PSTN Telephone networks and WLR3 ordering, Broadband technologies and principles.
* Commercial working knowledge of Microsoft Server 2008/2012/2016/SBS & Exchange 2003/2007/2010.
* Proficient user of Microsoft Office and Office 365 product suites.
* Broad computer systems knowledge across all business sizes.
* Experienced and energetic seeker of solutions in cutting edge Information Technology.
* Good and personable communication skills.
* Good Networking Skills/Knowledge Routers & Switches (Cisco, HP, DrayTek, Zyxel, Netgear)
* Applications, AV Products (AVG & Trend), Windows OS, Microsoft Office
* Other skills that would be beneficial include knowledge of VOIP,
* Familiar with working from and with helpdesk CRM software ConnectWise or similar.
* Implementation & Management of eMail Filtering Systems (MessageLabs, Appriver, GFI, Sophos)
* IT Helpdesk Management and resource scheduling experience is desirable.

Commutable From:
Wickford, Chelmsford, Basildon, Grays, Southend, Romford,

Key Words:
IT, Telco, Telecoms, Server, Desktop, Server, Repair, Helpdesk, Service desk, Technician, Engineer, Microsoft, Cisco

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