IT Support Engineer

Crosby Composites
08 Mar 2018
15 Apr 2018
Contract Type
Full Time
IT Support Engineer

Crosby Composites is a leading carbon fibre engineering company supplying components worldwide directly into; Formula One, Motorsport and Automotive sectors. Company Description)

Position: IT Support Engineer / Manager
Location: Brackley, Northamptonshire
Job Type: Full Time, Permanent
Hours: 40 hours per week, Monday – Friday, 8am–4:30pm
Salary: £25K to 29K depending on experiences
Benefits: 23 days’ annual leave plus bank holidays, Pension Scheme, Private Health Cover, Health Cash Plan, Childcare Vouchers, Employee access to 100’s of exclusive discounts and offers from online and high-street retailers, opportunity to be part of a growing company.

About the role:

This is a hands-on IT service role within the company providing technical support covering a range of products, including both Voice and Data. This involves working with staff via telephone, email and in person, providing help and advice on faults and any other technical queries they may have. The position would be ideal for people who enjoy solving problems using a methodical and logical approach working within a similar technical role.


- Responsible for offering technical IT assistance
- Ensure company’s equipment / software is installed and maintained to appropriate standards
- Ensure server backups are completed regularly and check (Backup Exec & Altaro (VM Backup))
- Perform fault diagnosis and rectification on equipment, servers and networks
- Set up equipment, email addresses, log-ins etc. for new employees
- Work as 1st and 2nd line support within in the company, escalating to external IT support
- Assisting external IT support to remote access company systems 1st, 2nd, 3rd line support
- Support company Telephone system which includes desk and cordless phones using the Unify Openscape system
- Responsible for the daily running and support of Windows server 2016 / 12 r2 servers
- Management of Office 365
- Maintaining a monitoring Hyper V server which hosts multiple Server VM’s
- Responsible for daily running and support of an SQL server which runs our Sage 200 Manufacturing system

About you:

To be considered for this role you will have:

- Excellent customer service skills and orientation
- Experience with Hyper V and administering VM’s within Hyper V
- Experience of managing external remote assistance
- A good understanding of Microsoft operating systems and applications including Microsoft office, anti-virus and backup support
- Relevant experience of managing, maintaining and supporting peripheral equipment including routers, switches and hubs etc preferably Cisco Meraki Cloud & Netgear equipment
- Knowledge / experience of peripheral equipment including printers, servers, desktops and laptops
- Will have exceptional problem-solving abilities, excellent communication and inter-personal skills
- Intermediate knowledge of Microsoft Office and the Office 365 cloud
- VB Scripting skills would be beneficial
- A driving license and transport (Occasional travel to our Wellingborough site is required)

You may have experience of the following: IT Support Engineer, 1st Line Support, Systems Administrator, Technical Support, Network Engineer, Helpdesk, Service Desk, Support Engineer, Systems Engineer, Helpdesk Technician, Support Technician, Service Desk Support Engineer, 2nd Line Support, 3rd Line Support, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications

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