Technical Support Engineer

Ongo Recruitment
08 Mar 2018
10 Apr 2018
Contract Type
Full Time
We are assisting a leading specialist electronics engineering company with their search for a Support Engineer.


•Providing technical support via telephone and remote access to the engineering team.
•4th line technical support to all internal customers.
•Deliver technical and engineering information and updates to the team.
•Working closely with the testing and software engineering teams to provide resolutions and feedback on issues.
•Replicate software bugs to assist in resolution
•Work with product management team to test new software features.
•Investigating, troubleshooting and fault finding complex software and hardware support cases
•Contribute to the testing of IP cameras, encoders and other technologies.
•Working with the Projects and Field Service teams to ensure that quality information is handed over to the Helpdesk team
•Providing support to Field Service Engineers

The Person

•Excellent customer service skills in all forms of communication
•Level headed, able to work under pressure
•Strong time management skills
•Analytical mind, able to use own initiative to troubleshoot and problem solve
•Good planning and organisational skills
•Able to work as part of a team


•Proven experience in an IT related CCTV/SMS/PSIM support role ideally within development
•Knowledge of IP video systems and CCTV installation
•Microsoft qualifications (MCSA, MCSE MCITP)
•Database knowledge (DB2, SQL)
•IP Networking (IP addressing, sub netting, routing, TCP,UDP, multicast)
•Experience of working in a 2nd or 3rd line technical support environment
•Root cause analysis
•Experience of electronics/technology industries

Dose this sound like the perfect role for you, if so please send your details through to us

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