Fulfillment Administrator

Twenty Four Seven Recruitment Solutions Ltd
London (Greater)
08 Mar 2018
10 Apr 2018
Contract Type
Full Time
Role Purpose:
To provide assistance in co-ordination, production and delivery of outward communications for all of our shareholder services including but not exclusively the quarterly statement production on behalf of our regulated activities.
The role requires high attention to detail, and compliance with procedures ensuring production is dealt with in accordance with regulatory requirements and in timely manner.

Accountabilities and main responsibilities:
- Production and distribution of outward communications whether that be statements, certificates, cheques, export files and/or PDF’s.
- Ensure full compliance with internal and external procedures and financial regulations, namely MIFID II.
- Ensure that any incidents or breaches are reported in accordance with procedures
- Ensure any issues/queries are escalated promptly to the Line Manager.
- Ensure the key controls you are responsible for are carried out within the month they are due and that any issues highlighted are addressed and followed through to resolution.
- Support and assist other team members during busy periods, holidays and absence
- Complete all monthly mandatory training and quarterly reading within the prescribed timescales.
- Ensure working relationships are built and maintained internally and externally.
- Ensure all complaints received are handled appropriately.
- Produce and distribute key information to relevant stakeholders.
- Ensure any onward charges are submitted to Finance to ensure that the fees for the work produced are applied to the client’s invoice.

Qualifications and skills:
- Excellent communication skills
- Ability to use Microsoft Office programmes
- Proactive and solution focused
- Working to strict deadlines and targets
- Proactive Attitude
- Ability to work on own initiative but also work well as part of a team
- Attention to detail

- Innovation, change and continuous improvement
- Communication
- Commercial awareness
- Customer service
- Team working
- Leadership and performance
- Results focused
- Technical awareness
- Risk and conduct management

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