Helpdesk Technical Operative

Thorn Baker Ltd
08 Mar 2018
10 Apr 2018
Contract Type
Full Time
Helpdesk Technical Operative

We are recruiting for one of the leaders in the Facilities management sector who work nationally with extremely prestigious contracts across the UK. As the result of ever increasing business need they have a new requirement for a friendly and motivated Helpdesk Technical Operative to be based in the Bristol area.

The role

As the Helpdesk Technical Operative you will be responsible for managing the CAFM system, in this fast paced and varied position in you’ll be required to take queries from clients as part of the helpdesk team via phone call, email, and follow up accordingly by arranging sub-contractors to attend callouts. You will complete and maintain a high number of spreadsheets, meaning that an excellent knowledge of Microsoft Excel is a necessity for this position.

The ideal candidate will have an excellent telephone manner, and a strong attention to detail as well as a positive disposition and demonstrable customer service skills.

What’s in it for you?

- A salary of up to £19,000 per annum, with a shift allowance taking it up to £20,000

- Working hours: 10 – 6pm, however, flexibility with working hours are essential

- 27 days holiday plus bank holidays

- A hub where you can choose from a range of benefits

Helpdesk Technical Operative duties:

- Assisting the Helpdesk Manager with the technical operations of the Helpdesk CAFM system, this requires excellent knowledge of all Helpdesk duties

- Working on the CAFM system, you will schedule pre-planned maintenance and any reactive works

- Creating and maintaining spread sheets on a daily basis, handling all advanced excel functions and formulas

- Provide technical support across the team of Helpdesk Operators and the Helpdesk Manager

- Log all complaints and deal with them in accordance of the complaints procedure. All relevant staff should be informed and kept up to date

- Flexibility is essential – this will include doing 12 hours shifts, willing to cover holidays and sickness across the occasional weekend or night shift


- Must have excellent knowledge of CAFM systems with the ability and confidence to implement a new system to the team

- Ability to maintain and manipulate Excel spreadsheets to an advanced level

- Outstanding communication will be used on a day to day basis

- Excellent organisation skills


- Desirable – Microsoft qualifications

What’s next?

This is an urgent requirement will be turning around application very quickly for those who are suitable. If you have previous experience working as part of a helpdesk team and can provide excellent technical support, then please forward details of your full career history and qualification to , and if you’re a suitable fit, I will give you a call to discuss the role further and progress your application

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