IT Support Engineer

Technical Resources Ltd
08 Mar 2018
10 Apr 2018
Contract Type
Full Time
Are you looking to develop a career in Information Technology? An interesting opportunity to join the technical support department of a UK manufacturer of communications and security products. The role involves full in-house training to be competent to support a range of products including time and attendance, SQL Database, IP addressed devices, access control, intruder alarms, and so on. Ideal candidates will come from a background either in IT/Networking or electronics and be keen to develop their knowledge.

During your training period you will be required to attend training sessions which could involve overnight stays.

IT Support Engineer
Salary: up to £25,000 + Company Benefits (25 days holiday, pension, expenses covered)
Location: Waterlooville

• Handle incoming calls/tickets from external clients and internal engineers – 1st line support
• Provide remote assistance to investigate customer issues (dialing in remotely)
• Assist with the test of software releases / identification of reoccurring issues

Desirable skills:
• Previous IT helpdesk experience
• Knowledge of TCP/IP networking concepts
• Basic Database Administration / SQL knowledge
• Any knowledge of electronics, alarms, or time and attendance systems desirable

Please apply with an up to date CV for consideration

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