Service Controller / Service Co-Ordinator

M Tec Engineering Solutions
08 Mar 2018
16 Mar 2018
Contract Type
Full Time
Our client is regional dealer for a market-leading OEM within the off highway machinery, plant machinery, agricultural machinery, and construction plant sectors. They have an exciting opportunity for a Service Supervisor / Service Co-Ordinator / Service Controller to join their existing team in the Milton Keynes / Luton region.

The Service Supervisor / Service Co-Ordinator / Service Controller will be responsible for:
• Customer liaison to quickly resolve customer situations
• Receiving calls from customers and ensuring that an engineer is sent to service/fix equipment on site
• Monitoring engineer availability
• Establish correct and full details of all call outs and mobilise the relevant engineer
• To keep customers informed of timescales and ensure engineers attend as soon as possible
• To receive, record and relay relevant information to all parties
• Being the point of contact for any problems or enquiries
• Contributing effectively to administration processes
• Develop and maintain good working relationships with internal and external customers

The Service Supervisor / Service Co-Ordinator / Service Controller should display:
• A background in a similar environment, co-ordinating an engineering response in a service environment
• Excellent communication skills
• Ability to prioritise requirements quickly and effectively
• Being able to work under pressure, as well as a positive can-do attitude is essential

The Service Supervisor / Service Co-Ordinator / Service Controller will command:
• Competitive basic salary up to £26,000pa
• Company Pension scheme
• Contributory medical insurance scheme
• Death in service company life assurance
• Childcare voucher scheme
• Private medical health
• Occupational health
• Learning and development programmes from a world-class global OEM within off-highway machines

Similar jobs

Similar jobs