Customer Service Representative

Rullion Limited
08 Mar 2018
16 Mar 2018
Contract Type
Full Time
Customer Service Representative



Our client work within the healthcare sector. They are looking for a Customer Service Representative on a permanent basis in Surrey.

You will be joining a small, highly supportive team within this sector of the business. You will ensure that all customer orders are processed to the specific order deadlines. With a mentor to support you, you will be able to process orders confidently and accurately and be able to resolve all customer queries.

No day is the same and this is what makes the role diverse and interesting. You will have the opportunity to meet customers to understand their total needs for Supply Chain. You will also interact with other teams within the business, which will give you a great understanding of how the team fits into the larger organisation.

What are my responsibilities?

* Dealing promptly with any queries regarding Customer deliveries and invoices.
* To provide a consistent high level of Customer Service to internal and external Customers.
* Taking accountability and ownership of issues in area of responsibility.
* To manage Customer communications effectively especially for Customer order confirmations and managing out of stock situations.
* To escalate issues where necessary to Team Leader/Manager.
* Contribute and suggest LEAN improvements.
* Provide cover (during holidays and sickness) whenever required across the Customer Service Department.
* Provide monthly report to line manager by the agreed deadlines.

What do I need to qualify for the role?

* Experience of working in a Customer Service Team processing Customer orders to deadlines, being accurate and showing extreme attention to detail.
* Experience of dealing with customers over the phone.
* SAP experience would be advantageous
* Experience of working to deadlines in a pressurised environment
* Experience of working in a team

Our client have excellent facilities including staff restaurant, coffee shop, gymnasium and free parking onsite.

If you would like to be considered for this role please send an up to date CV

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

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