Front End Risk Account Manager

Blue Octopus Recruitment Limited
08 Mar 2018
16 Mar 2018
Contract Type
Full Time
About Them

Our clients brand, offers Stocking Plans ideally suited to the way used vehicle dealers buy and sell their stock.

Since launching in 2014 they have broadened their product range to offer Stocking Plans to both independent and franchised used vehicle dealers selling used cars and LCVs. They are now partnered with over two thirds of the auctions in the UK with additional wholesale sources and have welcomed over 1400 dealers on board.

The Front-End Risk Account Manager (FRAM) is a Risk Management department position and based out of their Head Office. Reporting to the Risk Manager the FRAM has a main goal of risk mitigation. This is achieved through 1) risk analysis, 2) negotiations and collections, and 3) Mentoring/Training/Re-Education. The FRAMs work directly with the dealers and with Field Operations.

Key Responsibilities & Accountabilities
• Execute Timely Collection Efforts - FRAMs are assigned non-Default accounts upon the dealer’s inability to resolve a critical performance failure. FRAMs are constantly evaluating the situation’s “health” and make decisions to best protect our client’s investment. Based upon account analysis and review, FRAMs decide whether to take a passive collection approach, establish and execute workout plans, or to terminate the relationship, which would include the disposition of their floored inventory. Objectivity and prioritization are key qualities. Good judgment is crucial. The FRAM will exercise efficient and effective collections tactic to resolve the performance failure(s). These tactics lead up to resolution or to a “default” situation.
• Non-Default Portfolio Management - FRAMs are risk analysts. The FRAM will review, analyze and identify exposure situations within our client’s market portfolios. FRAMs work with field personnel to direct the course of action to be taken on non-default dealer accounts. Once identified, plans to address these accounts are formed. Plans will range from simple “passive” follow up to direct negotiations and / or collateral recovery.
• Training/Mentoring - From the collection process through the risk analysis, the FRAM will re-educate those dealers with critical performance failures bringing their account performance standards back into compliance. Mentoring the field staff as to the risk indicators and appropriate actions/reactions is also a primary component to this position.
• This Job description is not exhaustive and the job holder may be asked to undertake other tasks from time to time of which of the Company deems as necessary.

Job Knowledge, Skills and Abilities
• Previous experience of Sword Apak (WFS) System is preferred.
• Conduct direct dealer collections on assigned portfolio.
• Coach desired dealer behaviour as it relates to account performance.
• Work with Field Operations as assigned to identify, monitor and resolve non-default accounts.
• Create and maintain Collection Management Report for each identified non-default account.
• Assist Field Operations to reduce delinquency and write off percentages.
• Provide objective perspective for the company relating to initial analysis and progress of at risk accounts.
• Generate weekly and monthly reports of assigned territories.
• All other duties as assigned by Company.

Education and Experience
• Degree preferred but not required.
• Significant level of collection experience required (commercial/auto loan collection experience preferred).

Supervisory Responsibilities
• None

Training Requirements
• Continued training in negotiations and conflict resolution skills
• Share Point
• Microsoft Suite, as needed

Physical Demands
• Overnight travel

Work Environment
• Office
• Dealership site visits

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email

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