Retail Regional Manager (Southern Region)

Austin Banks Ltd
08 Mar 2018
16 Mar 2018
Contract Type
Full Time
Retail Regional Manager (Southern Region)

About the role:
As the Retail Regional Manager, you will demonstrate personal ownership of your stores and manage business performance within an agreed operating framework. You will lead and support a designated area of the retail estate which includes 5 Superstores and existing satellite stores. This role reports into the Head of Retail and Operations.

• Take full accountability for the stores within your area of responsibility to achieve or exceed business targets
• Positively challenge business processes to identify improvements to the way we operate
• Inform and keep senior management aware of any opportunities and issues
• Engage with and build collaborative and productive working relationships with key functions across the business; acting as a conduit between central functions and stores
• Act as the central communications point for all stores, ensuring that they are able to operate at an optimal level
Continuous improvement:
• Own and drive retail improvement initiatives, leading your team to achieve excellence in performance and service goals
• Support Store Managers to manage end to end store processes; working with other departments where necessary to identify and deliver any improvements
• Analyse reports and metrics to highlight any risks and opportunities; putting clear plans in place to solve any issues and drive improvements
Customer Service:
• Promote and deliver a customer experience that delivers the highest level of customer service and retention
• Coach managers to achieve high standards within every store; putting members at the heart of our decisions
• Effectively manage and monitor stock diversity and range to drive sales and improve waste – working closely with head office functions
• Use your knowledge of retail, our members and the external market to drive decisions that support better trading within each store
• Take the lead in driving maximum sales to space ratios across the retail estate
• Work through category space and sales performance to deliver the optimum balance for product range / space allocation
• Develop both tactical and strategic plans to improve the member shopping experience and improve the first member shop retention
• Apply a strategic viewpoint to maximise sales opportunities within each store
• Lead Store Managers to manage their budgets and store targets effectively
• Work with the Estates team during new store openings to support necessary activities such as recruitment
• Maintain up to date knowledge of the market place, competitors and trends
• In conjunction with the Head of Retail and Operations, lead the retail proposition including training, compliance and store standards
• Be an advocate for change and transformation, implementing and embedding change projects with passion
• Establish strong leadership and clear vision across retail stores teams, promoting a culture of empowerment, motivation and collaboration
• Promote a safe working environment where all colleagues are involved, engaged, recognised, coached and developed to their full potential
• Act as an escalation point for HR activity where necessary
• Work with Learning & Development to develop training programs to develop our supervisors and colleagues to improve:
• The customer experience
• Merchandising best practice
• Store reception improvements

About you:
• Proven track record within a retail, customer centric role ideally with food retail/grocery experience
• Demonstrable experience of managing large teams with the ability to motivate and get the best from teams
• A passionate leader who can win ‘hearts and minds’
• Ability to think strategically
• Solutions focused, with the ability to solve problems
• Significant experience of building cross functional relationships
• Strong commercial and financial acumen with the ability to demonstrate a ‘trading’ mind-set
• Personal energy, commitment and gravitas to drive and deliver
• Flexible and willing to travel

Corby – however the nature of the role will require the successful candidate to travel and work at any of the Company’s locations across the Southern region on a regular basis. Visits to our Head Office Location will also be required.

Company/performance related bonus, company car, membership to staff shop, Free 2 x death in service cover.

Hours: Full time – this role will be to work 40 hours and this will include weekend and bank holiday working as required.

Salary/Wage: Dependent upon experience

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