Service Delivery Manager - Field Engineering

London (Greater)
08 Mar 2018
16 Mar 2018
Contract Type
Full Time
Service Delivery Manager – Field Engineering – Lift & Escalator Industry

Would you like to join a truly international, talent driven company with values that focus on Performance, Quality, Responsibility, Innovation, Customer Care and Employee Opportunity?

The Company
Otis is the world's largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded more than 160 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in more than 200 countries and territories, and maintains approximately 1.9 million elevators and escalators worldwide. Otis is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. Headquartered in Farmington, Connecticut, USA, Otis employs nearly 66,000 employees globally.

Are you an ambitious and hard-working professional looking for your next challenge?
Can you multi-task and cope in a pressurised and demanding environment?
Do you want to be part of our success story?

The Role
Otis is recruiting a resilient Service Delivery Manager to operate within London.
The role will entail proactively managing a substantial portfolio and growing the operation to ensure high levels of customer service are delivered. As a proven Leader you will manage a team of Field based Lift and Escalator Service Engineers ensuring that health, safety and quality procedures are adhered to at all times. This fast paced, highly reactive, operational role will require immediate response to client requests, regular travel to their sites and the ability to effectively interact with customers at all organization levels. You will also assume Profit and Loss responsibility for your region.

The Person
Previous management or supervisory experience is required as you will manage a team of Field Engineers. It is also essential that you are highly IT literate in order to respond at pace to customer queries, provide the metrics required by the business and generate the necessary reports. You will be a highly effective communicator, who can be assertive when required and understands the importance of meeting deadlines whilst ensuring effective customer service. You will need evidence of managing, coaching and motivating teams and have an understanding of Profit and Loss and budgetary management.
This role would suit a hard-working individual with some client facing experience, evidence of upselling, and importantly, the ambition, hunger and desire to move in to pressurised, reactive, customer-facing environment where you have to think on your feet, consistently multi-task and who strive to never accept failure.

What is on offer?
On top of a basic salary of c£45-55K, you will be eligible for a Bonus, Company Car/Allowance plus other corporate benefits, which should provide you with total year one earnings of c£50K- £60K+.
Otis also offers a host of other benefits and the opportunity for lifelong learning and progression through our Employee Scholarship Scheme and various other training initiatives. There are opportunities for development throughout Otis and the wider UTC Group.

We welcome applications from dedicated and ambitious Operations Managers, Service Managers, Customer Service Managers, Delivery Managers, Field Service Managers, Field Engineering Managers, Operations Supervisors or Service Supervisors, who are committed to developing a career within Otis/ UTC and who live within easy access of London and the M25.

Otis is an Equal Opportunity Employer.
Please note that due to the high volume of responses that we receive for opportunities across the UK, we are unfortunately no longer able to respond to each application directly or to provide further individual feedback. We will however contact you should we select you to attend an interview. Should you not receive a reply from us within 4 weeks, please assume that your application on this occasion has proved unsuccessful

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