Application Support Analyst

Marcus Donald People Ltd
London (East)
08 Mar 2018
14 Mar 2018
Contract Type
Full Time
Application Support Analyst

Marcus Donald are currently looking for an Application Support Analyst to work with one of our respected clients within the financial sector.

You will be working in the global application support team directly supporting users based in 3 time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the business operations. In this role you will support users both remotely and in person based in the office you are located at (Canary Wharf)

Skill set required for Application Support Analyst:

- Good understanding of ITIL methodology
- Exposure to industry standard ITSM tools
- Knowledge of troubleshooting & supporting server-based applications on either (Linux Server + Java or Windows server + .Net)
- Webservers/ Middleware
- Deep understanding of supporting browser-based applications & debugging (JRE, Chrome, IE, Firefox, HTML, Javascript)
- Microsoft Office/ Office 365 (Excel)
- Tools Putty, RDP, SSH, WinSCP, Mysql Query Browser, Oracle SQL Developer

Job responsibilities of Application Support Analyst:

- Resolving logged IT incidents
- Provide real-time server support to the daily ``Market On Close`` MOC process as well as participating on the associated conference call
- Responding to logged service requests, account administration, software installations and general application and server administration
- Management of major incidents via conference call, email & instant messaging systems
- Composing technical knowledge base documents to be used within the team
- Server maintenance, monitoring, health checks, restarts & BAU operational work

My client offers a competitive salary plus excellent benefits, Performance bonus & Training!

If you feel you are suitable for this role please contact Ellie or alternatively, apply through this job advert.

Application Support Analyst
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