2nd Line Support Analyst, Willenhall

Elliott Cooper Ltd
08 Mar 2018
14 Mar 2018
Contract Type
Full Time

A vacancy exists for a 2nd Line Support Analyst within the Shared Services IT Department of a highly reputable company based in Willenhall

Tile: 2nd Line Support Analyst

Salary: £25-27k

Benefits: Good Pension, Life Assurance, 25 Days Holiday

Based: Willenhall

The primary objective of this position is:

  • To provide 2nd line IT Support to all UK sites.

Key Responsibilities and Duties:

  • Ensure EMEA and local operational I.T. services run at optimal levels, with minimal disruption or downtime
  • To ensure company data and systems are secure
  • To ensure Information Technology is used safely and in line with current legislation
  • Manage & co-ordinate a number of ongoing projects to meet business requirements & IT infrastructure improvements
  • Provide network Infrastructure support to all UK sites
  • Log and categorise incidents with detail and accuracy to an appropriate level. Ensure the process of escalating tickets is followed
  • Liaise with colleagues and external providers, escalating incidents to ensure acceptable fault resolution, whilst keeping user informed of call progress at all times
  • Test and apply operating system patches, service packs and temporary fixes
  • Install applications on client computers
  • Help manage & maintain Server environment
  • Assist in the coordination of UK IT projects/Business Projects
  • Provide support and maintain daily system infrastructure.

The ideal candidate will have:

  • An excellent knowledge of Server and Desktop operating systems including Microsoft Server 2012, Windows 7 and Window 10
  • Extensive knowledge of standard applications such as Office, Adobe and F-Secure
  • Experience of Working with Microsoft Exchange, VMWare, Windows Active Directory, SharePoint and SQL Databases
  • Experience of Microsoft AX ERP beneficial
  • A working knowledge of TCP/IP stack, DHCP, DNS and WINS.

They are a highly reputable company, currently undergoing growth with a fantastic IT team in Willenhall.

This job was originally posted as www.jobsite.co.uk/job/960271046

Similar jobs

Similar jobs