Service Desk Technician

Sword Apak
Bristol (City Centre)
08 Mar 2018
14 Mar 2018
Contract Type
Full Time
Service Desk Technician

Sword Apak has grown from one software developer's kitchen table into a global brand. We develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. Our team is an eclectic mix of developers, creatives, analysts, strategists and technicians.

Position: Service Desk Technician
Location: Yate, North Bristol
Job Type: Full Time, Permanent
Hours: rotating shift pattern through Monday to Sunday, which will consist of 4 day shifts on, 4 days off, then 4-night shifts on and 4-days off.
Salary: £23k
Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 25 days annual leave + 8 days bank holidays.

About the role:

We are looking for a passionate individual to become part of a small friendly Service Desk team. This is an exciting entry level opportunity to work for an established business with a great reputation within the marketplace. In this role you will be working to support our clients by carrying out time-critical checks on computer software and processes whilst delivering efficient telephone support. You will also handle daily computer security and help resolve system alerts, liaising with teams across the company.

About you:

To be successful in this role you will have a passion for IT, high quality customer service, good knowledge of Microsoft Office products and operating systems is important. You'll also need to be a good team player, but comfortable with working alone at times under pressure.

If you have previous IT service desk experience, experience with Linux operating systems and / or Oracle database would be useful along with knowledge of security and health and safety protocols they would love to hear from you.

You may have experience of the following: 1st Line Support, Helpdesk, Service Desk Technician, Helpdesk Technician, 2nd Line, IT Support Engineer, Systems Administrator, Network Engineer, etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
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