Community Service Manager (Domestic Abuse)

Safer Places
08 Mar 2018
11 Apr 2018
Contract Type
Full Time
Main Purpose:
  • To be the lead contact for the High and Medium risk community pathway in Essex
  • Line manage a team of IDVAs and DAPs inclusive of all HR functions to ensure high quality service provision on the basis of risk, need and choice.
  • Provide advice and guidance on safeguarding and information sharing concerns to all staff operating in the locality

Key Responsibilities:


  • To maintain and demonstrate a commitment to the Organisation’s vision and values and strategic aims and objectives.
  • To maintain high standards of professionalism and keep abreast of current legislation, standards, best practice and maintain a focus of continuous improvement.
  • To maintain knowledge of the Organisation’s operating environment.

Main Tasks


  • Line manage a team of IDVAs and DAPs inclusive of all HR functions; team meetings, supervision, appraisals, performance management, recruitment, induction and identification of training need, CPD requirements and annual leave is planned and managed.
  • Ensure the team are fully inducted and are provided with the support and resources required to deliver excellent performance including ensuring that their needs for clinical supervision as well as line supervision are met
  • Manage the staff employed to deliver services to the high risk and medium risk cases ensuring that caseloads as a whole is managed dynamically on the basis of risk, need and choice, implementing step up and step down appropriately and ensuring swift and appropriate access to additional services offered by Safer Places and other organisations
  • Ensure that the agreed systems and processes for caseload management are rigorously applied through regular tasking and coordination meetings, individual case and case recording review and practice observation.
  • Ensure clients receive a timely service to meet their individual risk and needs through allocation to IDVA and DAP in line with contractual obligations
  • Support the Senior Operations Manager for Community service to collate and contribute to quarterly service reviews which include monitoring data, evaluations, case studies and practice and work load reviews for the service.
  • Develop the staff team, coaching and mentoring individuals to deliver the standards of service required, identifying and supporting talent and addressing performance that falls short of requirements
  • Ensure that the service operates effectively within the specialist remit of our organisation, referring appropriately and identifying and addressing” mission creep “ where this occurs as a result of gaps in service provision by other agencies
  • Ensure that at all times the team meet the standards required for Leading Lights Accreditation, identifying any barriers to you line manager


  • Deliver high quality case-work ensuring contract compliance and a high standard of individually tailored support inclusive of safety planning and risk assessment
  • Support the empowerment of service users and assist them in recognising the features and dynamics of domestic abuse present in their situation in order to regain control of their lives.
  • Maintain accurate and high quality records of all work undertaken
  • Advocate for high and medium risk victims with agencies who can help to address the domestic abuse by: a) Understanding the role of all relevant statutory and non-statutory services available to domestic abuse victims and how your role fits into them. b) Providing advocacy, emotional and practical support and information to victims including in relation to legal options, housing, health and finance. c) Working directly with all key agency partners to address the safety of victims, ensuring that their safety plans are coordinated, particularly through the MARAC for high risk cases.
  • Develop and maintain operational partnerships with multiple agencies to co-ordinate and facilitate support from a multi-agency perspective remaining an independent status representative of the client

Partnership and multi-agency working

  • Work closely with all partner agencies in the locality to ensure that the services become closely integrated with all those able to play a part in the early identification, safety and support of all victims of domestic abuse including those from groups known to be less visible victims
  • Put in place and manage partnership agreements, documented pathways and co-location arrangements where beneficial to improve reach, response and the most effective partnership working to identify and support victims
  • Ensure that the service is known to all partners and visible to all victims in the locality by hosting and participating in partnership events , participating in local Domestic Abuse Forums and working closely with Community Safety Partnership Managers on initiatives to identify and address locality specific requirements
  • Collate and report on demand, performance, emerging locality needs and demands and engage with staff , clients , stakeholders, your line manager and the Director of Practice and Development to ensure that the service is continuously developing and flexing to better meet local needs and is informed by best practice
  • Influence and develop victim informed responses to aid the development of domestic abuse services in the locality
  • Support colleagues and partner agencies through awareness raising and institutional advocacy, in order to provide the best possible service for victims of domestic abuse.
  • Act as the lead for the community pathway in the locality, maintaining and developing operational partnerships to ensure clients are in receipt of support in a multi-agency context.


  • Ensure that all safeguarding processes are followed, both in line with the organisations policy and processes and within the county remit and statutory duties for safeguarding.
  • Ensure that safeguarding is of the highest standard for both children and adult , liaising with the designated safeguarding officer and through strong advocacy making sure that victims receive the support required or where this is not possible that concerns are escalated to your line manager so that we can take action


  • Comply with data protection legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
  • Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
  • Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of victims.
  • Work flexibly in line with line managers shift patterns
  • The role holder will be expected to perform any other duties that may reasonably be asked of them.
  • To work flexibly within working shift patterns as allocated by line manager



You are required to have experience of:

  • Working with victims of domestic abuse.
  • Working within legislative frameworks and using this application to develop, influence and encourage partnership working.
  • Have experience of support and guiding clients, and have excellent advisory and negotiation skills.
  • Have excellent crisis management skills and the ability to deal with stressful and difficult situations.
  • Extensive experience in working in partnership with other agencies

Knowledge and Skills

You are required to:

  • Have an excellent understanding of domestic abuse, including the impact on victims and their children, and the legal and practical remedies available to these clients.
  • Understand and be experienced in managing safeguarding issues and procedures and the associated legal responsibilities
  • Understand multi-agency partnerships and the legalities of information sharing in domestic violence cases.
  • Be an excellent networker both internally and externally to achieve collaboration
  • Demonstrate strong leadership , inspiring and motivating your team and local partner agencies to develop effective partnership solutions to reach hidden victims and respond as effectively as possible to all victims within the quadrant
  • Have an excellent understanding of the context of IDVA and community services
  • Be able to manage change and growth within your team
  • Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children.
  • Understand and be committed to equal opportunities and diversity issues in policy and practice.
  • Have outstanding computer literacy skills and have some experience of working with databases.


  • Hold a Safe Lives (CAADA) IDVA training certificate, a relevant degree, a vocational qualification or equivalent experience.

Personal Characteristics

You will be required to:

  • Show initiative and be proactive when managing a caseload and interacting with clients and agencies.
  • Act with integrity and respect when working with all clients, agencies and individuals.
  • Be optimistic about the possibility of personal growth and change · Motivate individuals and agencies to move through courses of action and decision making processes.
  • Demonstrate commitment to the organisation’s aims and objectives. · Be able to perform under pressure
  • Be a strong negotiator and influencer
  • Be flexible and willing to work in all types of statutory and voluntary sector environments.
  • Be committed to reviewing individual and team practice and undertake regular training.
  • Be the face and voice of Safer Places within the quadrant you manage

Other Requirements

  • Subject to Enhanced DBS Check
  • Car driver with access to a vehicle
  • Ability to fulfil working shift patterns

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