Implementation Consultant (WFO)

08 Mar 2018
16 Mar 2018
Contract Type
Full Time
Implementation Consultant (WFO)

We are a leading provider of service technologies supporting our customers with their contact centre infrastructure.

Position: Implementation Consultant WFO
Location: Homebased
Job Type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: £Competitive

About the role:

We are looking for an experienced Implementation Consultant WFO to welcome to our world.

Reporting to the Implementation Manager, the purpose of this role is to act as the consultative lead in Sabio WFO deployments.

You will play an integral part in providing functional system expertise which supports the operational goals of our customers, ensuring they are enabled to fully exploit the benefits of the technology.

Many of the deliverables in this role will take place at customer sites (both domestic and international) and may take place outside of standard office hours. Therefore, a willingness to travel and an acceptance of occasional out of hours/ weekend work is essential.


- Provide end to end operational design of Sabio WFO projects
- Deliver operational customer training sessions on Sabio WFO solutions
- Support customers either remotely or onsite
- Work innovatively and confidently suggest improvement areas when identified

About you:

- First hand, operational experience from your time in a resource planning role or smilar
- Experience in functional design, implementation, testing and training across Avaya and Verint WFO products
- Strong understanding of contact centre environments
- Proven problem-solving ability in respect to devising and implementing solutions to complex business problems

You may have experience of the following: Implementation Specialist, Implementation Consultant, Technical Consultant, Technical Implementation Specialist, Implementation Manager, Implementation Project Manager, Implementation Analyst, Software Consultant, etc

This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
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