Support Analyst - £30k - Sussex

£26000 - £32000 Per Annum
06 Sep 2013
04 Oct 2013
DFD - SA - 21/08
Danny Duggan
Job Level
Entry Level
Contract Type
Full Time
Support Analyst – Sussex - £30k + Benefits

Our client based in Sussex require a Senior Support Analyst (Active Directory, Exchange, Windows Server) to work in a new team, where someone career minded and passionate about technology, can really excel.
You will be getting involved in project work, as well as BAU support, and you will have the opportunity to put your stamp on the role, and bring ideas to the table.

Key responsibilities include:

• To be responsible for the effective support, development and operation of all ICT systems, LAN & WAN communication networks, voice & data services, hardware infrastructure (servers, PC’s etc.) and the associated IT infrastructure to ensure security of data and availability of IT services.
• To provide installation, configuration and maintenance of computer Servers, workstations and peripherals
• To manage in an effective manner the crisis situations which will arise from time to time, involving complex technical hardware or software issues.
• Manage, maintain and deploy existing and new infrastructure, communications products (mobile devices and fixed telephony) and printers and to liaise with suppliers and third parties when applicable
• Working alongside the ICT Manager in delivering key IT projects whilst engaging with key stakeholders
• Install and deploy software and applications ensuring that compliancy is adhered to at all times
• Provide an exceptional level of service to both the Trust’s staff and service users ensuring the continuous availability of critical services

Key Skills for the role include:

• Microsoft Windows Server 2003, 2008 R2, Clustering, SAN technology
• Microsoft Active Directory and Exchange 2010 administration incorporating Group Policy
• Windows Server 2008 R2 Remote Desktop Services
• TCP/IP networking and troubleshooting including DNS and routing
• VMware VSphere support and administration
• Demonstrable experience of leading/ supporting IT projects
• Solid knowledge of Antivirus, Firewalls and Backup Software
• Understanding of PBX Telephone Systems/VOIP
• Previous experience of developing an Active Directory domain
• Symantec Backup Exec experience
• Experience of administering a Share Point System
• Sophos Anti-virus support
• Excellent customer service and communication skills with a great can do positive attitude
• Strong analytical problem solving skills
• MCSE / MCTIP, CCNA Certifications desirable

If you have the skills required and would like to be considered, please send your cv to