Service Desk Analyst

Ellis Mason Ltd
23 Feb 2018
26 Feb 2018
Contract Type
Full Time
Ellis Mason have the pleasure of recruiting multiple Service Desk Analysts to join a growing business in Bedford.

As the Service Desk Analyst , you will play a significant role in providing first point technical support for applications and infrastructure .

This roles arebeing offered on a permanent, full time basis with a salary range of 18,000 to 25,000 per annum (depending on experience)

The job...

As the Service Desk Analyst, your role will involve the following important duties:

- Providing first line technical support for applications and infrastructure
- Recording calls and actions
- Performing remote fixes
- Taking ownership of all calls logged
- Using judgement to identify minor and major issues and assigning as appropriate
- Ensuring consistency of service provision
- Identifying trends and communicating effectively with the service team leader
- Prioritising and co-ordinating the provision of support with third party suppliers

The benefits

The organisation is an employee focused business who offer a friendly welcoming work environment.

On top of a supportive atmosphere, the company offer the following employee benefits:

26 days holiday, free parking, contributory pension,

The experience required

Previous experience of providing first line support within an ITIL environment is essential as are excellent customer service skills.

The application process

Apply right now! By using the apply button on this page and attaching your CV.

The agency

Ellis Mason are a dynamic, fast growing agency that specialise in the Commercial Office sector. We have offices in Letchworth and Welwyn Garden City and employ Consultants that specialise and cover the following locations: North Herts, Central Herts, South Herts, Bedfordshire and parts of Cambridgeshire.

We are acting as both a Recruitment Business and Recruitment Agency in our recruitment of this position.

Thank you for your application. Where possible, we endeavour to contact all candidates, however due to the volume of applications we ask that if you have not heard from us within 7 days to please accept that your application has been unsuccessful on this occasion.
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