Service Delivery Manager

Randstad Sourceright
21 Feb 2018
02 Mar 2018
Contract Type
Full Time
A Leading Telecommunications organisation based in Leeds requires a Service Manager to join their growing Mobile Services team on a contract basis. The purpose of this role is to manage the delivery of service to customers and stake holders and ensure excellent service is delivered on a consistent basis. This role requires a candidate with previous experience as a Service Manager with knowledge of mobile service delivery, SMS & Femto cells. This is a 6 month contract position with the opportunity to be ongoing.

Developing and maintaining service level management capability.Delivering excellent service experiences to your customers.Developing ways of improving the service experience.Managing stakeholder relationships.Managing supplier relationships.Leading on the introduction of new & amended services into the service portfolio.

ITIL V2 & V3 (Desirable) .Expert knowledge on Service Delivery.Ability to convey problems in a simple & concise manor.Builds strong links into industry and with suppliers/Operations.Lead activities with minimal supervision

This is an immediate opportunity so please apply now for immediate consideration.

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