Service Desk Analyst

4 days left

£21000 - £25000 per annum
22 Feb 2018
22 Mar 2018
Recruitment Genius Ltd
Contract Type
Full Time
This leading provider of IT support services to small and medium sized businesses in London, is currently recruiting a Service Desk Analyst.

The successful candidate will join their helpdesk team, which provides end-user technical support via telephone and remote desktop to their clients. This position primarily handles front line incident-based support and you'll have desktop support experience working within a corporate or MSP / IT support helpdesk environment.

They require a highly driven, self-motivated engineer with excellent communication skills as well as strong technical troubleshooting ability.

Main roles:

- Troubleshoot end-user IT issues
- New user onboarding & offboarding
- Maintain internal support documentation
- Daily data backup monitoring
- Hardware & software installation
- Hardware maintenance tasks
- Provide out of hours support when required

Key requirements / skills /experience:

- 2 years' IT support experience
- Excellent communication skills (both internally and with clients)
- Fluent in English
- Communicate to customers clearly, effectively and professionally
- Ability to prioritise support issues
- Resolve assigned customer technical issues & Meet SLAs
- Windows OS 7 / 8 / 10
- Office 365
- G-Suite
- Understanding of Active Directory
- Understanding of DNS/DHCP
- Understanding of IT routers & switches
- Understanding of IT security (Firewalls, Anti-virus etc.)
- Understanding of networking
- Smartphone configuration experience (Apple/Blackberry/Android etc.)

To be considered for this role, please include your current salary and covering letter within your CV.

Apply for Service Desk Analyst

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on Independent Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs