Support Analyst

Uniting Ambition
12 Feb 2018
21 Feb 2018
Contract Type
Full Time
Urgent Contract – Support Analyst x 4 URGENT – Leicester

Looking for a support with excellent customer service skills for a major retail company-based Leicester.

Skills/ roles & responsibilities required:

POS Control and is for a POS Support Analyst

* 1st line support
* Provide 1st line technical support, answer support queries via phone and email.
* Be expected to use skills and experience to handle all type of queries.
* Log all calls in the call logging system and ensure all incidents are kept up to date.
* Allocate more complex calls to 2nd/3rd line support teams.
* Liaising with engineers and 3rd party companies.
* Provide clear and concise incident details.
* Provide high degree of customer service for all support queries.
* Keeping users up to date with progress of incidents.
* Keeping systems teams and management aware of issues.
* Adheres to department procedures and processes.
* Takes ownership of user queries.
* Great customer service skills and enthusiastic
* Training will be provided, and buddy’s will be allocate to help and support


* Excellent telephone manner
* Experience using call logging software is advantageous, but not essential
* Previous Customer Services/Call Centre/Helpdesk experience is preferred
* Have experience using Computers and Microsoft Office – Outlook, Word, and Excel.
* Be attentive to detail and accurate
* Be committed and flexible
* Enjoy challenges and have the ability to work on your own initiative and as part of a team
* Excellent communication skills – Both written and oral
* Be enthusiastic and willing to learn new skills
* Reliable and trustworthy
* Flexible
* Have an excellent attitude
* Adaptable to changes forced by business needs
* Full UK driving license is desirable

Shifts are:

* Shift 1: Tuesday – Saturday 8 – 4
* Shift 2: Tuesday to Saturday 11 – 7
* Shift 3: Sunday – Thursday – 8 – 4
* Shift 4: Sunday 9 – 5, Monday to Thursday 11 – 7

Urgent Contract – Support Analyst x 4 URGENT – Leicester

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