ICT ERP Live Service Application Specialist

arvato UK
15 Feb 2018
21 Feb 2018
Contract Type
Full Time

Company description:

"About Arvato
Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.
Present in Ireland for over 20 years, Arvato has over 1,800 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

Job description:

Company: Customer Relationship Management

Requisition ID: 11394

ICT ERP Live Service Application Specialist


Full time/ permanent

Up to £25,000 + benefits

Arvato has been providing business process outsourcing (BPO) services for more than 50 years. It is one of the world’s leading BPO providers with over 63,000 people employed across almost 40 countries worldwide. Arvato has annual revenues of €4.4bn (FY2012).

We have a great opportunity for an ICT ERP Live Service Application Specialist to provide Application Management (second and third level) support to Arvato’s ERP Agresso customers, in line with service levels (CSL’s / KSL’s). These will be in the areas of Human Resources and/or Payroll on ERP for Shared Service Arvato (SSA).

In this role you will respond to support calls escalated from ICT and functional area help desks and be responsible for the maintenance of up to date call and problem records in the appropriate service management system.

We are looking for someone who is confident in the coordination of fixes or workarounds as provided by Basis team or service provider and someone who can support the ERP related application interfaces, batch processes and middleware as required.

You must have experience in the communication of problem status or resolution to the end user / customer help desks as required and be able to support bespoke configuration developments as well as ensure documentation is maintained in the appropriate repository.

To be successful you must be an excellent communicator and a key team player. You must be able to work well under pressure and in a fast pace ever changing environment.


· Working knowledge and experience of business processes associated with Human Resources and/or Payroll

· In-depth operational knowledge of Shared Service Centres


· ERP configuration knowledge and experience in one of the following areas: Human Resources and/or Payroll



· Ability to develop innovative solutions to complex issues

· Ability to resolve issues quickly and effectively

· Ability to provide advisory services

· Ability to be able to adopt new technical skills in order to meet the demands of the ICT function

· Strong customer service orientation

· Excellent communication skills with the ability to impart ideas in both technical and non-technical language

· Highly self-motivated and directed, with keen attention to detail

Arvato is an equal opportunities employer, embracing diversity in the workplace.

Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.

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