Customer Service Representative / Client Relationship Executive
Job Title: Customer Service Representative
Salary: £15,600 rising to FTE £15,851 within 3 months - Quarterly Performance Bonus and Progression Scheme with ability to earn up to £19,759.
Position: Permanent - Full-Time - Permanent - Shifts which cover between 08.00 to 20.00 hrs, over Monday to Saturday
Do you currently work in, or have experience of providing great Customer Service and are seeking a fresh challenge in a vibrant and expanding business?
One of the Sunday Times 100 best companies to work for, they are the UK's leading provider of fleet incident management and specialist vehicle recovery. The Fleet Incident Management Team manage over 60,000 claims each year and are the first point of contact for all customers and suppliers.
Due to continued growth, the company is now seeking to expand their Customer Service team with ambitious individuals who have a passion, desire and a great attitude, resolving each incident with world class customer service.
The company puts their customers at the heart of everything they do making their lives easier and taking the stress out of accidents. Their commitment to customer service is what sets them apart.
When you join them, you'll enjoy a structured training programme and they will continue to develop you in your role through on-going coaching and support. You will continue to learn and build your skills and as you progress your salary will too.
To be successful, you will need to be up for the challenge, with great listening skills, lots of empathy and the determination to go the extra mile for customers. Resolving complex problems and able to build a good understanding of the services you will provide.
- A positive telephone manner
- Confident with computers
- A strong drive for getting it right first time.
- Good team-working skills.
- Identifying customer's needs through communication and passionate customer service
The office space provides a unique work environment with modern break out areas with kitchen facilities and TV area. Including shower facilities for those that want to take advantage of the cycle to work scheme.
Other benefits include: 25 days holiday which increases on length of service, contributory pension scheme, life assurance, free eye tests and free car parking and a host of local discounted deals from vehicle repairs to restaurants and gyms.
Please click the APPLY button to send your CV and Covering Letter for this role.
Candidates with experience of; Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer, Administrator, Admin will be considered for this role.