3rd Line Network Engineer - Security Cleared

Recruiter
Hays Talent Solutions
Location
Hatfield
Posted
13 Feb 2018
Closes
16 Feb 2018
Contract Type
Permanent
Hours
Full Time
3rd Line Network Engineer - Security Cleared Hatfield - Competitive salary with benefits

3rd Line Network Engineer - Security Cleared
Location: Hatfield, Hertfordshire
Pay Rate: Competitive
Contract type: Permanent

Your new company
A leading service provider has a job requirement for a SC Cleared 3rd Line Network Engineer to join their growing team in Hatfield.

Your new job in Hatfield
In your new job as an SC Cleared 3rd Line Network Engineer, your primary responsibility will be to apply your extensive technical knowledge to provide a TOA service to the appropriate customers and proactively seek further opportunities to enhance the customer experience and increasing wallet share.

Using your coaching and mentoring skills you will provide leadership to technical specialists enabling them to resolve incidents, changes and problems efficiently; ensuring our customer service level agreements (SLAs) and key performance indicators (KPIs) are met.

You will be interfacing with senior stakeholders within Managed Customer Services, BT, its suppliers and our customers, typically at IT Director level or above.

You'll be:
* Utilising your extensive technical experience and ever evolving/developing technical ability to bring about resolution of the most complex technical incidents, changes or problems for our customers relating to our service portfolio.
* Delivering service to customers as per our contractual obligations on a product, service design or bespoke managed service-wraps.
* Validating service designs and product specifications to ensure MCS can deliver the service outcomes in a scalable and robust way to time, cost and quality.
* Providing primary cover to ensure a seamless continuation of management responsibilities during any periods of absence by your line manager.
* Proactively identify any technical skills gaps within the team and provide guidance and/or plans on how to close these gaps through coaching and mentoring, the development of training packages, or through improved tools or processes.
* Ensure 3rd line incident/changes are progressed quickly and efficiently by the technical specialists, providing consultant level technical support and/or ownership during any escalations or major incidents, in line with the appropriate SLA's.
* Continually developing your service and product knowledge, known issues and troubleshooting techniques and cascade this learning to your peers and the support teams.
* Deal with customer requests in line with Service definitions and SLA's.
* To directly escalate incidents and requests when required to vendors/partners in a timely fashion ensuring they meet their contractual obligations/SLA's.
* Be part of the formal voluntary call-up rota, responsible for cover outside of core UK working hours, enabling incident resolution /scheduled changes to progress for our customers.
* Certified up to a Cisco CCIE Routing and Switching and ITIL Foundation level where appropriate and maintain certifications when required.

What you'll need to succeed
The successful Security Cleared 3rd Line Network Engineer based in Stevenage will have excellent organisation skills and you'll be competent with supporting Cisco and Juniper solutions.

You'll also be required to utilise your experience with Bluecoat Proxy SG Appliances & Bluecoat Director for management.

What you'll get in return
So…what's in it for you? Well, you get the opportunity to work on a high profile project for a globally recognised IT service provider, on a generous rate. Furthermore, you can enhance your skills and be directly involved in a high profile project.

What you need to do now
If you feel this is something that you would be interested in, please apply by the 19th February and get in touch with our specialist recruiters Jack Butler.

Due to the urgency of this position, we are ideally looking for candidates who currently hold valid Security Clearance. However, should you have the skills required and you are able and willing to go through the clearance successfully, we are happy to consider your application.

Hays Corporate Accounts is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
This job was originally posted as www.cwjobs.co.uk/job/79930295

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