Enterprise IT Services Engineer

Recruiter
Sky Betting and Gaming
Location
Leeds
Posted
13 Feb 2018
Closes
15 Mar 2018
Contract Type
Permanent
Hours
Full Time
What you will do...

We are looking for an experienced Enterprise IT Services Engineer; with corporate experience of a mixed Microsoft Windows and Apple Mac estate.

You will provide operational service to the business to ensure maximum levels of user support and system availability. You will be approachable and deal with face to face clients and be required to work from an ITSM application managing your workload accordingly. You will work from a job queue and prioritise support tickets as they come in to the department. If you have ITIL qualifications this will really help or if you currently work in an organisation that has an ITIL framework and know the basic principles. An understanding of Apple hardware in the enterprise would be a great benefit.

A broad skill set is required across both Windows and Apple Mac technologies, on the desktop and in back office infrastructure. Server infrastructure and experience of common infrastructure applications to both platforms is essential.

Your key responsibilities will include:

Undertake requirements capture for work projects as detailed by the Enterprise IT Services Site Lead.
Working across the desktop and back office platforms, ensuring industry best practice is applied with regard to IT security.
Desktop platform support of Windows 10, Mac OS v10.12 & v10.13
Back office platform support including Windows server 2012 R2 O/S, with standard administration and configuration responsibilities with server roles such as Fileshare, Print, DFS, DC, DNS, DHCP and application systems, such as Skype for Business, Disk Encryption, Antivirus and backup solutions. Experience of application packaging and software deployment and imaging systems is desirable.
Logging of calls into the company service management tool, received via the phone, email and web services.
Resolution of calls logged in the company service management tool.
Resolving 1st & 2nd line desktop, printer, server, application and telecoms issues over the telephone and in person.
Follow the company's IT processes in incident, access, request, problem and change management.
Performing remote and onsite hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Communicate effectively through high quality documentation, face to face interaction and presentation, both at a deep technical level and for senior non-technical audiences.
Actively liaise with Server & Network Support teams or other 3rd Party suppliers to resolve escalated issues requirements.
Investigate problems and troubleshoot, in order to progress problems through to resolution.
Assisting with the management and review of major Incidents and identifying root causes and workarounds for problems.
Carrying out daily tasks to ensure the smooth running of the back office IT infrastructure, such as monitoring to ensure maximum availability and excellent performance of systems.
Proactively planning back office resource needs to make sure we have planned for additional requirements in line with business growth and demands.
Ensure that any changes to existing application platforms are captured in the change management system and released at a time appropriate to the risk involved (which may be out of hours).
Occasional site visits to other Sky Bet locations.

How you'll do it...

Desktop platform support of Windows 10, Mac OS v10.12 & 10.13
Deployment, packaging and group policy management of Microsoft Office 2016 for Windows/Mac
Back office platform support including Windows server 2012 R2 O/S, with standard administration and configuration responsibilities with server roles such as Fileshare, Print, DFS, DC, DNS, DHCP and desirable experience in application systems, such as MS Lync, Disk Encryption, Antivirus, Backup solutions, Data Loss Prevention, Application packaging and software deployment and Imaging systems.
Strong customer service ethic
Microsoft SCCM experience would be a distinct advantage
Mailbox Admin (Office 365 Administration)
Mobile Technologies, IOS & Android

Based in Yorkshire, we have grown to become one of the UK's leading online betting and gaming companies. A business driven by bleeding edge technology, that brings the excitement of sports betting, casino games, poker and bingo to over 700,000 customers a day & growing!

It's a workplace like no other, with a mission to make Betting & Gaming better.

And we want you to be part of it.

Our People Ambition is to attract & develop diverse & talented people to meet the current and future growth needs of SB&G. Together, our aim is to create the Best Digital Business to work at

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