Technical Product Manager

13 Feb 2018
15 Mar 2018
Contract Type
Full Time
Job TitleTechnical Product Manager


The role will include complete lifecycle management of ADSL and Fibre Optic (FTTC & FTTP) broadband services plus associated CPE hardware (routers) and peripheral services. This role will include the opportunity to develop new services within the portfolio and the need to facilitate growth of the existing portfolio.

This is an ideal opportunity for a self starter to take ownership of the management and
development of an award winning product range at an exciting time in the evolution of internet access


*Produce and implement a product line plan for Broadband portfolio including; market and competitor analysis, product roadmap, pricing & launch strategies, financial projections and recommendations and actions for improvement.
*Lead and deliver Broadband strategy, steering the direction of the requirements for new products and services, product enhancements and service improvements. This will specifically need to consider the transition from xDSL to FTTX technologies, meeting the need for ever changing customer needs and expectations
*Identify new business opportunities for the portfolio (range extension, new product/service offerings, new channels to market, third party alliances, etc.) and develop business proposals for address these opportunities.
*Drive timely and effective product enhancements and developments from both an internal and external customer perspective. These will operate within a Product Lifecycle Management framework and will require extensive collaboration with other teams
*Monitor product performance on a monthly basis and work proactively with internal stakeholders to maximise the success of products in terms of unit sales, margin contribution, operational performance, customer satisfaction and retention.
*Undertake detailed competitor analysis and develop understanding of competitor market share and product set. Use this information to create business develop strategies which seek to draw out key benefits, versus the competition within each segment
*Developing close working relationships with internal stakeholders and third party vendors.
*Provide strategic and financial input and direction to the company's annual business planning
*Keep abreast of latest product, service, technology and regulatory developments within the industry

*Deep understanding of Fixed line Telecoms especially technologies, operating models, processes, tools and key customer journeys.
*Experience managing internal and 3rd party vendors
*A background of working within fast-paced, consumer focused organisations
Business Knowledge
*In depth knowledge of key performance metrics
*Excellent understanding of regulatory and strategic challenges, and the residential telecoms industry as a whole
Essential Functional / Technical Skills
*Excellent analytical and numerical skills suitable for interpreting, summarising and challenging key performance data
*Complete self starter - able to identify the problem, evaluate solutions and then get it done
*The gravitas and intellectual rigour to interface with external stakeholders
*Deep knowledge of working across the service delivery chain, including internal functions and strategic partners
*Sound knowledge and appreciation of using insight and continual improvement techniques to improve the customer experience and operational efficiency
*Impressive written and verbal communication skills, comprehensive and succinct report writing, ability to create communications suitable for senior management
*Comfortably uses both data and insight in decision making
*Project Management & Planning skills
*Advanced level PowerPoint, Excel and Word

Personal Attributes / Competencies
*Exceptionally smart, both emotionally and intellectually
*Ability to influence without authority and 'take people with you' through to delivery, often against well established and embedded practices
*Creation of clear and compelling vision ability to take vision into action
*Ability to challenge with 'can do' approach and create new ways of working to overcome obstacles
*High levels of integrity and delivers on promises
*Proactive, self-starter. Team player with occasional need for sense of humour
*Flexible approach to working location and hours
*Think fast, move fast, learn fast
*You've an exceptional academic record and have risen rapidy through the ranks at work since
*Knowledge and experience within an Agile would be preferred
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