Mortgages Case Manager

Atlas Commercial
West Malling
12 Feb 2018
16 Feb 2018
Contract Type
Full Time
We have a wonderful opportunity for an experienced Mortgage Case Manager to join a dynamic financial services company based in West Malling.

The role will require you to be responsible for managing files correctly within prescribed timescales.

Achieving excellent customer service at all times. Supporting other Case Managers to ensure company objectives are met.

Duties will include:

* Build and maintain effective relationships with all new and existing clients
* Act as the first "port of call" for clients, lenders and conveyancers with queries at any stage of the mortgage process
* Ensure all correspondence with clients, lenders and conveyancers is carried out in an appropriate, accurate and timely manner
* Liaise with Mortgage Consultants, keeping them up to date on the progress of specific mortgages cases and seek to resolve any queries arising
* Liaise with the line manager, escalating any specific problems for discussion and resolution
* Work within prescribed procedures and practices
* Input, update and maintain data so that systems and files accurately reflect the current position at all times
* Produce written correspondence and documents
* Manage your diary system to monitor and progress cases, chasing when appropriate
* Follow case progress through the completion process to legal completion and beyond

Key skills and experience required:

* Mortgages processing background
* Exposure to above duties
* Fully understand required processes and prescribed practices
* Interpret procedures to ensure excellent customer service
* Monitoring and controlling progress
* Be adaptable and flexible to change
* Be a team player
* Outstanding internal and external communication skills - written and verbal
* Organised with high attention to detail

Apply now for this excellent opportunity

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