Wholesale Administrator

London (Greater)
12 Feb 2018
21 Feb 2018
Contract Type
Full Time

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 100 shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive.

We're a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionate about our customers. We believe people are at the heart of our business, so we're committed to building and sustaining a sense of community and togetherness, where everyone feels like they're part of something special. Creating responsibly is at the heart of everything we do and each of our Shops supports one of its local charities through the White Stuff Foundation.

Role Summary

As our Wholesale Administrator you'll provide sales & product administration support to the Wholesale team.


Wholesale Sales Support:
* Communication of weekly trade pack
* Order entry
* Order confirmations
* Order Reductions
* Testing of sales and order tools
* Supporting customers with bespoke report requirements
* Managing story/product cancellations
* Issuing barcode/product changes reports to our customers
* Supporting the organization of Wholesale meetings and showroom appointments
* Ensures data accuracy
* New customer account forms, legal documents and set up
* Direct contact with customers and sales agents with the UK, Eire & International
* Generation/distribution of ‘in season' selling documents in conjunction with the Merchandising team

Customer Service Support:
* Delivering ‘Best in Class' service too all internal and external partners
* Answering customer calls and emails in a timely manner
* Customer returns
* Product enquiries
* Sales enquires
* Delivery information
* Processing ‘in season' orders
* Customer credits

* Educated to degree level or previous experience ideally gained in fashion, business, merchandising or retail.
* Ability to work in a fast-paced environment
* Time management and organizational skills
* The ability to build strong relationships internally and externally
* Strong customer service skills both written and verbal
* Strong numerical capability, accurate with good attention to detail.
* Advanced Excel and systems skills
* Proven analytical and problem-solving skills

* Up to 33 days holiday
* 50% discount
* Annual bonus
* Pension Contribution
* Subsidized dental insurance or healthcare cash plan
* 2 duvet days per year
* Interest free season ticket loan
* Cycle to work scheme
* Childcare vouchers
* Payroll giving
* Subsidized gym membership
* 2 days off to work in local community
* Complimentary massages and birthday cake
* Early finish Fridays (4pm)

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