IT Field Engineer

14 Feb 2018
15 Mar 2018
Contract Type
Full Time
We are SCC - Specialist Computer Centres - the leading IT Services organisation in the UK .

We provide break fix maintenance services to many of the largest commercial and public sector organisations in the UK and , in order to continue to meet and exceed the expectations of our customers we now have an exciting career opportunity for a talented individual to join our organisation as a Grade 2 Field Engineer .

Overall Job Purpose:

To deliver an effective and efficient customer focused service to all SCC clients, meeting service level agreements and customer expectations. Shift working will be required as part of this role.

Main Duties of the Job:

• Repair and maintain hardware PC’s, Laptops, Printers, Epos and associated peripherals.
• To replace equipment.
• Provide support to our client base.
• Assist other team members in all aspects of the business, as and when required.
• Deliver parts and equipment to site as required for customer / colleagues, in line with contractual requirements.
• Communicate with Resource control and/or the Branch/OTL throughout the day as required.
• Complete part movements (RMA generation & physical movement) as defined by the business process.
• Achieve targets and objectives as defined by the business.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time.
• Must be flexible, to work overtime when required to do so.
• Understand and adhere to SCH group policies and procedures.
• Must be professional and presentable at all times.
• Must be Flexible to change and new technologies.
• To be familiar with personal Health & Safety as determined by the SCH group Health & Safety Policy.
• Full UK driving license.
• Company assets to be maintained.
• To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy

Skills, Knowledge and Experience:

Experience in Desktop, Laptops, Printer’s, Epos and Peripherals repair Excellent Customer Facing Skills
Driving license
Ability to gain SC clearance

The role will involve working a shift pattern of 9.00 am to 9.00 pm with 30 minute lunch Thursday , Friday and Saturday .

interested ?

Then click the response button now

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