Test & Support Engineer

Recruiter
Ultra Electronics
Location
Tring
Posted
13 Feb 2018
Closes
21 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Ultra Electronics, Communication & Integrated Systems (Ultra CIS) is one of the larger UK based Ultra businesses and is operationally run as four business units: Information Assurance, Secure Communications, EWST and Surveillance & Security Systems. These business units are underpinned by a shared services structure which incorporates finance, HR, operations and communications. Across Ultra CIS we provide encryption, network protection, automated payments, tactical and commercial communications and telemetry systems, covert and mobile surveillance systems and situational awareness technology to defence, public sector and commercial customers worldwide.

Job Purpose:
Define and implement the product and production test strategy and manage customer support queries and returns.

Scope / dimensions:
Product/production test across all GigaSat product lines and customer support for all products. Occasional product demonstrations at customer facilities in UK and abroad.

Key Responsibilities:
• Implementing manufacturing strategies and action plans, as directed, to ensure that the engineering test performance supports the business strategic objectives.
• Test all production products including providing system engineering support.
• Define and capture bespoke product/system requirements and develop system level designs.
• Provide customer support and be responsible for the RMA process.
• Produce product test plans and factory acceptance test plans.
• Maintain all relevant documentation and test records.
• Sales support through customer liaison, demonstrations and system design inputs.
• Engineering support to include regression testing of new products, environmental testing, EMC testing and inputs into the design cycle where appropriate.
• Manage security of information as defined in the Security manual.

Knowledge, Skills and Experience:
• Communication System Design
• Extensive experience of testing high frequency communication systems and circuits to 40GHz.
• Board and module level testing to include:
o High Power Amplifiers
o Frequency Converters
o Digital and analogue baseband circuits
• Be able to use a wide range of test equipment such as, Spectrum Analysers, Vector Network Analysers, Signal Generators, Oscilloscopes, Logic Analysers and Power Meters.
• Be able to fault find at a system level down to circuit board level.
• Thorough regression testing of new products
• Familiarity of testing products to various environmental standards
• Familiarity of testing products to EMC standards
• Hands on engineering approach
• Project management experience

Qualifications:
• BEng/BSc in Electronic Engineering preferred
• HNC/HND in Electronic Engineering will be considered with considerable practical experience
• Ability to obtain SC Clearance

Competencies:

Customer Focus
Dedicated to meeting customer expectations and requirements (both internal and external); gets first-hand customer information and uses it to improve products/services. Establishes and maintains effective relationships with customers; gains their trust and respect.

Functional / Technical Skills
Keeping current with test standards, methodologies and toolsets and with the technologies used in the products being tested.

Drive for Results
Reliable in exceeding goals; constantly a top performer; focus on bigger picture and bottom-line; consistently pushes self and others for results.

Planning
Accurately scopes tasks and projects; sets objectives and goals and breaks down work into manageable assignments dependent on staff ability; anticipates problems; measures performance against goals, evaluates results and adapts accordingly.

Process Management
Defining and enforcing effective test processes and customer support processes to improve the quality of GigaSat products and services.

Building Effective Teams
Widely trusted; seen as direct and truthful; presents truth of situation in appropriate and helpful manner and not for personal gain; admits mistakes; is a role model for other project managers in this regard.

Timely decision making
Makes decisions in a timely manner; sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Organising
Marshalls resources (people, materials, funding, support) quickly and effectively; orchestrates multiple activities at once to accomplish an outcome effectively and efficiently.

Written and verbal communication Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Due to the high volume of applications we receive, we cannot acknowledge or respond to all applications. If you have not heard from us within 14 days, please assume you have, unfortunately, not been successful

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