Client Services Administrator

Hays Office Support
Newcastle Upon Tyne
14 Feb 2018
21 Feb 2018
Contract Type
Full Time
Client Services Administrator up to £18.5K

Your new company
A marketing services company. Who optimise marketing activities by adding loads of value to customer and prospect communications, online and offline. They work with their customers on the planning, creation and delivery of their marketing communications.

Your new role

* Co-ordination and management of the end to end production process. This will include quoting, ordering, invoicing and progressing jobs through production, without day to day supervision in the normal manner.
* Provide advice and assistance to customers on products, services, design & production methods
* Efficient & accurate Data Entry onto a variety of systems, Managing & ensuring

. data integrity.

* Liaising with Customers & Suppliers by telephone and email. Placing and progressing of orders- including the placement of personalised stationery orders received by email and post.
* Liaising with printers and suppliers in a professional way to ensure both quality and delivery is right first time and . compliant with SLA's and productivity expectations.
* To assist in the investigation of customer queries and complaints in a timely and . complete way. Recording all complaints or customer problems onto the PAR system .
* Maintain Service levels
* Timely and accurate invoicing
* Building and developing client relationship

What you'll need to succeed

* Excellent Administration experience
* Experience of utilising multiple systems including databases without supervision
* Problem resolution and complaint handling experience in a commercial environment

What you'll get in return
A competitive salary and benefits
Opportunity for progression within the company.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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