IT/Website Coordinator

Recruiter
Elite Associates
Location
London (Greater)
Posted
14 Feb 2018
Closes
15 Mar 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
We have partnered with a beautiful WW brand, currently recruiting an IT coordinator to join their growing business.

The successful candidate MUST have a proven interest and experience within online fashion.

In order to be seriously considered for this role you must be able to demonstrate a good understanding of web-site & IT support. Also, you will be requested to support the internal network structure of the business.

Working alongside project managers and developers in an informal office environment you will be responsible for assisting in all aspects of our website & IT development both internally and with our external partners.

This role is ideally suited to somebody stimulated by the challenges and rewards of problem solving, ecommerce, customer service and quality control systems.

The evolving nature of the business provides scope for further progression opportunities as service systems develop.

Principal Duties and Responsibilities
*Responsible for all technical queries and support claims from our ecommerce websites
*Dealing with technical queries and issues, liaising with external developers when required and performing necessary research to exceed customer expectations
*Performing frequent analysis of department metrics to identify recurring issues and areas for improvement.
*Assist with developing new and existing systems and procedures, and customer support staff using those systems.
*Assisting staff with general IT & systems enquires (Outlook, website logins, phone system etc)
*Advising & assisting warehouse management system operations
Personal Requirements
*Flexible & enthusiastic - willing to deal with issues as they arise in a hands-on role
*Mature and composed personality - able to remain calm and clear headed in challenging situations
*Great interpersonal skills for dealing with both customers and colleagues
*Highly organised - able to coordinate multiple conversation 'threads' without losing track
*Professional manner both written (email) and verbal (telephone)
Essential Skills & Experience Requirements
*A knowledgeable background and genuine interest in I.T hardware
*Completely software literate (Microsoft Office, Web applications) and good typing skills
*Strong attention to detail with competent vocabulary
*Minimum of 2 years work experience (with 1 year in Customer Service/Support)
Complimentary Skills & Experience
*Familiarity with PayPal, Sagepay, WMS & CMS systems is highly desirable
*Knowledge of major ecommerce sales platforms (Magento)
*Experience using customer service support/ticketing systems (Jira, Freshdesk etc)
General interest and understanding of business principles is highly valued

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