Account Manager - Debenhams Concession, Uxbridge (F/T 375hrs)

Recruiter
bareMinerals
Location
Uxbridge
Posted
13 Feb 2018
Closes
21 Feb 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
The foundation that launched the mineral makeup revolution, Bare Escentuals is more than just a beauty company. Since opening our first boutique in 1976 we’ve always done things differently. With our award-winning brands bareMinerals, Buxom, and MD Formulations, we have an undeniable global presence. We develop, market and sell makeup and skincare through many touch points: online, retail, wholesale partners, spa and QVC. We exist to make a positive difference in women’s lives. We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

Location Debenhams, Uxbridge
Status Full Time
Hours/ Days 37.5/5

JOB PURPOSE

The Account Manager represents the image, products and culture of bareMinerals. The primary responsibility is sales through exceptional customer service, connecting with our customers to build loyal relationships. You will do this with your knowledge of the products and ability to meet your customer’s individual needs.

The main objective in this role is to be driven and passionate about sharing the love of bareMinerals.

The Account Manager is accountable for delivering the annual sales target through managing a small team, whilst developing and motivating them to maximise the overall sales potential of the account with a lead by example style.

KEY RESPONSIBILITIES

Sales Performance

•Achievement of individual targets and key performance indicators (KPIs)
•Recording of all individual sales accurately on all relevant paperwork
•Take action to achieve or exceed targets on a daily basis
•Seek opportunities to increase customer transactions through stepping out and connecting
•Obtain customer credentials for bareMinerals customer database
•Develop a business plan in conjunction with company marketing initiatives

Customer Service

•Offer the “bareMinerals outstanding girlfriend experience” to all our customers
•Provide welcoming, personal, professional service to all customers at all times
•Demonstrate products and educate to the customer via half face make unders according to bareMinerals standards. Understand the customer’s expectations and offer appropriate advice
•Demonstrate effective communication skills, listen to the customer, ask questions and make the experience interactive
•Seek opportunities to make an emotional connection with the customer informing them of our services, programmes and philosophies
•Ensure that each customer leaves with a positive impression of bareMinerals and a date to return for future service, i.e. Makeup Lesson, Skincare Consultation or Girlfriend Party
•Represent bareMinerals through adhering to the current grooming guidelines through the bare signature look and dress code
•Resolve any customer complaints with the objective to exceed their expectations and maintain their customer loyalty
•Utilise customer database via BE friends to maintain connections and drive sales

Team Work

•Develop and build great working relationships with all colleagues to ensure counter goals and targets are achieved
•Participate in counter activities and events including girlfriend party, new product launches and relevant store group sales driven activity
•Build rapport and liaise with Area Sales Manager and store management

Day to Day Accountabilities

•Clean and replenish display units, tools, hygiene and testers daily, ensuring a high standard of presentation and cleanliness is maintained at all times
•Brushes must be cleaned in between each customer use and shampooed on a daily basis to ensure a high level of hygiene
•Diary and time management, i.e. today’s appointments and future bookings
•Testers, tester units and all merchandising to be as per the VM guidelines
•Ensure all stock is displayed to company VM guidelines
•Keep stock in a saleable condition through rotation at the counter and stock room
•Inform management of any stock issues which may affect customer sales or ‘her’ experience and assist or carry out stock counts when required
•Inform management of any store maintenance or Health and Safety issues which might lead to accidents
•Adhere to all relevant store security, H&S and compliance procedures
•Attend bareMinerals training sessions and partnered store mandatory training sessions
•Complete individual attendance and overtime paperwork prior to sign off

Team Management

•Calculate and communicate all team members’ sales and KPIs targets (including temporary and agency workers)
•Coach and develop individual team members in selling and customer service skills in order to meet individual targets
•Review individual performance on a regular basis
•Complete team shift rotas 3 months in advance
•Absence management including holidays and sickness
•Ensure all company communication is cascaded to team in a timely manner

PERSON SPECIFICATION

Essential

•A passion for people with the ability to communicate and connect on a professional and personal basis
•A ‘can do’ attitude
•Prefer to work in a fast-paced environment
•Have a flexible work ethic to maintain customer service
•Target driven with the ability to demonstrate past achievements
•Demonstrable evidence of using initiative to achieve desired outcomes
•Excellent interpersonal and communication skills
•Proven experience of team leadership
•Self-motivated and driven, with the ability to work using own initiative
•Be able to demonstrate leadership and motivate people
•Ability to influence a positive outcome for customers, team and department store colleagues
•Commercial awareness of business and competitors
•Good organisational skills and the ability to plan and adapt to change

Desirable
•Retail sales experience
•Cosmetic or beauty industry experience
•Makeup artistry skills

Work Locations: Debenhams Uxbridge The Chimes Shopping Centre UB8 1QJ

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