Advice Services Manager

CAB South Lakes
14 Feb 2018
21 Feb 2018
Contract Type
Full Time

South Lakes Citizens Advice is an established local independent charity that provides free, impartial and confidential advice. It also undertakes research and campaign work to influence policymakers and to effect change.

We provide a quality advice and information service via Adviceline, email and face to face across the whole South Lakeland district.

We are pleased to offer you an exciting opportunity to join our management team. A key member of the core team within South Lakes Citizens Advice you will be instrumental in shaping our new service to bring about change and to ensure we can meet future demands.

The role offers the opportunity to develop policies and procedures and to lead on new initiatives. You will have responsibility for the quality of advice and the day to day operational management, including the volunteer advice team and paid caseworkers to ensure the advice we give to clients is of a high standard and meets Citizens Advice membership requirements.

Job Title: Advice Services Manager

Location: Based at our Ulverston office and working at various locations across South Lakeland.
Hours: 30 hours per week. Normal working day 9am to 5pm but could be required to work some evenings.
Salary: £23,458 FTE (£18,767 actual) plus 3% pension contribution.
Type of contract: This is a permanent post.

You will need to demonstrate

  • The ability to work within the aims, principles and policies of the Citizens Advice service.
  • Experience of motivating, leading and supervising a team of volunteers.
  • Experience of delivering an advice service.
  • Excellent communication skills.
  • Proven experience in Money Advice and/or Welfare Benefits advice to caseworker level.

The successful candidate for the above position will need to be highly motivated with a proactive and flexible approach to service delivery.

For an application pack, please contact Karen Evans, Chief Officer either by E-mail: telephone 015394 47185.

Please note CVs will not be accepted.

Closing date: 15 February 2018

Interview date: 23 February 2018

South Lakes Citizens Advice values diversity promotes equality and challenges discrimination.

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