Research Manager, Quantitative - Customer Experience

Spalding Goobey
13 Feb 2018
18 Feb 2018
Contract Type
Full Time

With the ideal fusion of expert strategic consulting services and a powerful real-time technology platform, our client is the world’s leading full-service customer experience consultancy with offices around the globe and an enviable blue chip client list to match. CX here is about so much more than data collection and scores, the focus is on driving change at client organisations and empowering clients to see data faster, react more personally and win customers for life.

The Role

As a Research Manager in their UK office, you will be at the forefront of client and project management.

Engaging with clients, stakeholders and internal project teams to ensure best solutions are delivered on both existing and new customer experience programmes you will be actively involved from pitch presentations, pre-sales meetings to ongoing client meetings and presentations.

You will also be ready to enjoy the leadership aspects of this management role, supporting team members with both day to day operations and their career development.

The Candidate

You will be experienced in quantitative research in the field of customer experience and your key skills will include:

· Ability to understand and interpret clients’ needs and suggest solutions

· Excellent communications, listening and organisational skills

· Ideally an understanding of the key principles of Agile

Enjoy the benefits of a fun, positive, and dynamic work environment that encourages creativity and rewards results.

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