Associate Software Quality and Test Engineer
PAREXEL Informatics is one of the industry’s leading solution providers and we help customers accelerate the drug development process through innovation. Our product portfolio is built on leading-edge technology and is combined with extensive medical and clinical expertise. As the technology business unit of PAREXEL International Corporation, we're able to leverage our massive investment in technology with our parent company's wealth of hands-on clinical expertise.This role is based in our new modern state of the art office in Nottingham city centre which has excellent transport links and has a great working environment that has the feel of an innovative technology company.As the Associate Software Quality and Test Engineer your role will involve supporting users; addressing issues of all complexities. It also involves supporting process improvement and assembling information and statistics on activities of the Software Support team.Key Accountabilities- Deliver a positive, memorable and meaningful service to both internal and external customers- Be responsible for the timely and effective delivery of personally assigned objectives to agreed standards and within agreed timescales- Develop and maintain good relationship with all stakeholders and ensure they are kept informed of work in progress and involved in relevant decision making- Provide the second line support function for software issues raised through the IT Service Desk and assigned to you, triaging them and bringing them to a successful and timely conclusion- Assist in the development of processes to improve the service levels on support activities as requested – improving resolution times or quality as needed (e.g. maintain and share info on resolved issues, identify improvements to ‘support’ documentation, etc.)- Devise "work-around" solutions for customers encountering difficulties caused by defects in RTSM applications- Translate non-technical descriptions of application behavior in to a format suitable for a technical audience; and vice-versa- Adhere to ALL standard operating procedures of PAREXEL Informatics.QualificationsSkills- Excellent diagnostic, analytical and problem-solving skills demonstrated by a track record of being a software engineer or software support analyst- Good interpersonal skills – building relationships and communicating with Users and Systems dept staff- Client focused approach to work- Ability to manage and take ownership of multiple and varied tasks with enthusiasm and prioritize workload with attention to detail- Significant hands-on experience of ASP.net technology or Borland Delphi Version 7 essential- Commercial experience of contributing to or supporting enterprise-level applications- Knowledge of SQL in either Oracle or an MS SQL server environment- Experience of using UML desirableEducation- A degree in a Software Engineering (or similar/equivalent) discipline desirableLanguage Skills- Excellent spoken and written EnglishMinimum Work Experience- Previous basic level experience of working in a commercial software development environment with basic understanding and use of testing and validation skills /tools gained over period of time.In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading edge benefits that you would expect with a company of this type.Apply today to begin your journey!