Account Manager - Fenwick, Tunbridge Wells (F/T 375 hours)

London (Greater)
13 Feb 2018
21 Feb 2018
Contract Type
Full Time

Identify business opportunities in the store.

Motivate team to achieve retail targets.

Complete and submit all required paper work in a timely fashion.

Ensure that the brand meets all standards and guidelines in the Point of Sale

Be the primary source of information and communication with the Nars Artists as well as store managers

Report store activity and brand results / performance according to reporting guidelines on a weekly basis

Execute Marketing calendars with Area Manager according to plans provided by the UK Director and guidelines from the Marketing department

Organize successful in store events

Manage and help recruit the NARS Artist team with the support of the Area Manager.



• Ensure all testers are in place, and in good condition at all times. Used testers should be replaced immediately. No “holes”, no empty testers, no powder tester with the metallic pan visible
• Review and send tester orders every month. Follow up to check order was well received and dispatched. Make sure missing testers are back ordered as soon as stock is available
• Review the needs / usage of testers to secure a safety stock on best sellers and that orders are placed and delivered before tester needs replacement.


• All displays should be in place exactly as per guidelines, on the day of the launch with testers and images.

• All shelves and tanks should be merchandised with props and products according to merchandising guidelines

• No product should be displayed on the counter on its own

Discontinued items

• All discontinued products should be removed from counters and returned according to assortment policies and discontinuation guidelines

Counter Cleanliness

• Counters have to be cleaned and dusted every morning before store opens and should always be in pristine conditions. Recommended cleaning products have to be used to guarantee the good condition of our display units.

Grooming guidelines

• Grooming guidelines have to be strictly respected as defined in the Nars Worldbook, at all times. No Exceptions

• Artists must wear NARS make up and use their seasonal allowance.

In Store Events

• Communicating timing, themes, objectives and targets to the counter team a minimum of one month in advance
• Book the Pro Team and organize extra staffing if needed
• Provide detailed feedback after the event


• Make sure all Artists fill the daily sales sheets without any exception
• Communicate weekly sheets per counter by email to Area Manager and UK Director every Monday and monthly sales by the Wednesday of the following week.


• Check stock situation weekly
• Make sure to send Area Manager lost sales every Monday
• Report all OOS or critical stock situation to Area Manager and recommend urgent orders


• Ensure the motivation of the team, implement incentives according to UK Director guidelines
• Assess all Artists every 3 months with Area Manager. Address performance issues, or issues with respect of any guidelines.
• Ensure everyone on counter is fully trained before starting and attends all training sessions
• Ensure that each counter is properly staffed to the needs of the business and submit proposed rota to line manager every month on the 1st week for the following month

Similar jobs

Similar jobs