Clinical Support Worker – Band 2 - Truro

The A24 Group
12 Feb 2018
14 Mar 2018
Contract Type
Part Time
 Works in an area which is compliant with Trust Health and Safety Policy.
 Limited exposure to hazardous substances (these are controlled).
 May be exposed to violent and aggressive patients or key others.

The role exists to provide a multi-skilled worker who, under the supervision of a Registered
Nurse/Midwife, supports the multidisciplinary team with clinical and non-clinical practices in order
to provide patient-centred care.

 Deliver care in accordance with the ward/department philosophy.
 Prioritise workload after the Registered Nurse/Midwife has prescribed the care required by
each patient.
 Receive, welcome and orientate patients and their relatives/friends to the clinical area.
 Provide patients with adequate hydration and nutrition i.e. order and serve meals, prepare
drinks, meals and supplements, and place the same within easy reach of the patient.
 Assist patients with eating and drinking, opening packaging and employing aids (e.g.
beakers, straws, modified cutlery, non-slip mats etc.) as required, reporting inadequate food
and fluid intake to the Registered Nurse/Midwife.
 Assist patients with elimination (e.g. provision and removal of bed pans/urinals/
commodes/vomit bowls, care of urinary catheters, stomas etc.) and subsequent handwashing,
ensuring assessment by a Registered Nurse/Midwife takes place when necessary
and that associated documentation is completed, e.g. fluid balance charts, care rounds,
 Promote continence and manage incontinence according to patient care plans, maintaining
privacy and dignity at all times.
 Monitor and record patient’s observations, notify staff nurses of any changes. Be familiar
with MEWS tool.
 Assist patients with hygiene needs relating to the care of skin, hair, nails, feet and teeth,
including washing, bathing, showering, dressing and grooming, at the bedside and in the
 Support the multidisciplinary team in the prevention and management of pressure damage
(e.g. correct moving and handling techniques, repositioning of patients, use of pressure
relieving aids/beds), document changes in skin condition and nursing interventions.
 Assist patients with functional and therapeutic mobilisation, employing appropriate
aids/equipment as necessary, adhering to Trust moving and handling and health and safety
policies at all times.
 Dispose of body fluids, soiled linen, clothing etc. and manage spillages in line with the Trust
Infection Control Policy and Waste Disposal Regulations.
 Report physical and psychological changes in patient condition to the Registered
Nurse/Midwife, ensuring pain/distress are acted on promptly.
 Support the Registered Nurse/Midwife undertaking the assessment and evaluation of
patient care, i.e. record and document patients’ temperature, pulse, respiratory rate, blood
pressure, blood glucose and weight (employing manual and automatic methods),
recognizing the need to report deviations to the Registered Nurse/Midwife.
 Perform and assist in minor clinical procedures as instructed by a Registered
 Empty drainage bags, collect specimens and perform urinalysis, and record actions/
findings on appropriate documentation.
 Assist the Registered Nurse/Midwife with, and support patients through admission, transfer
and discharge.
 Move and position patients to aid breathing, comfort, rest and sleep, adhering to the Trust
Moving and Handling policy at all times.
 Assist the Registered Nurse/Midwife to prepare and support patients both physically and
psychologically before, during and after treatments, procedures and investigations.
 Contribute to the care of dying and deceased patients, providing support to relatives/friends.
 Support the Registered Nurse/Midwife in the provision of health promotion, e.g. prevention
of pressure ulcers, deep vein thrombosis, and urinary tract/chest infection.
 Support patients to undertake diversional activities e.g. assist with the provision of reading
material, TV, radio etc.
 Escort patients to and from other departments.
 Provide support, empathy and encouragement to patients.
 Provide patients with written and verbal information/advice under the direction of a
Registered Nurse/Midwife.
 Initiate cardiopulmonary resuscitation (CPR) and other emergency procedures as
 Understand and comply with the Trust Infection Control Policy whilst delivering care.
 Document care given and obtain a counter-signature from a Registered Nurse/Midwife.

 Work and communicate with Registered Nurses/Midwives, medical staff, all members of the
multidisciplinary team, other departments, patients and their families/friends, face to face,
via the telephone and in writing.
 When answering the telephone, the post holder identifies him/herself by name, status and
department, directing calls to a Registered Nurse/Midwife as appropriate.
 Communicate with external agencies as appropriate under the direction of a Registered
 Maintain a pleasant ward atmosphere to reassure patients and visitors.
 Maintain a standard of conduct and dress to sustain public confidence and trust.
 Communicate with patients and their families in an empathetic way.
 Document care within the Nursing notes and ensure all entries are countersigned as per
Trust policy.

 Maintain patient and visitor safety at all times.
 Be aware of the Health and Safety at Work Act (1974) and respond in an appropriate
manner following any accident/incident involving patients, the public or staff.
 Report accidents and incidents to the relevant manager, and complete the relevant
 Attend annual health and safety related mandatory training, e.g. fire, moving and handling
 Demonstrate an understanding of, and comply with, the Trust Fire, Moving & Handling and
Risk Management Policies.

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